I am a banker and a regular traveller on ur indigo flight and would like to bring to light the very casual and indiffrent behaviour of your ground staff who was manning the ticket counter.
On 11/7/2017 i was on ur flt 6e356 on way to nagpur. Since i had a torn knee ligament my i sought an aisle seat from the staff at the counter and told her of my problem. But instead of helping me out very coolly she told me that no aisle seat was available and allotted me a middle seat 6b.
On board the flight when the flight was about to take off i noticed nobody had occupied the aisle seat adjacent to me and a few other aisle seats at the back also i found were vacant. I was surprised and felt hurt at this unhelping attitude of your staff and i felt i must bring it to your notice and hence this letter.
I just returned from my trip back home.
Such attitude of your staff only helps to sully the image of a fine institution like yours, hence i felt the need to bring this to your notice. This letter to you is with just that hope that nobody else gets to face the same ignomy. Hope you will instruct your crew accordingly.
Thanking you
With regards
Haridas kp
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