[Resolved]  Indigo Airlines — unjustifiable penalty for changing the schedule - shibu k v

Address:

Mumbai City, Maharashtra

First of all i'm not expecting any response for the below msg as i am sure that this will go to the trash. I am a frequent traveler of indigo in the domestic sector b/w mumbai and calicut and you can see my name in the 15th row every second week at 129e. Due to some unavoidable circumstances i had to cancel my today's flight and change the schedule for tomorrow for which i had to pay a penalty of rs.2400+ which is an unjustifiable one as far as i am concerned.in every body's life there will be some occasions which can go beyond our plans. So today after check in i had to reschedule the flight. Unfortunate for me even after so many requests ur officials have deducted my rs.2400 + and i had to pay another 6100 for tomorrows ticket. I am sure indigo has their own t&cs but being a loyal customer i was to be treated in a different way. Nevertheless having understood the situation, may be next couple of bookings already done will be my last with indigo and i will find another alternative if you can't provide a solution. Apart from this i am working in an organization where 45000 plus employees work and my experience with indigo i will share with hr. Pls find below the pnrs for your perusal and if this doesn't go to dustbin i am expecting a response:
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