[Resolved]  Indigo Airlines — unnecessary harassment to pay excess fare for seats when seats were only in a blocked status by airline staff hardeep and her man

We had to undergo the following from airline for travel from delhi to bangalore on 03.09.2018
The flight number was 6e2963.
Complaint 1.
The airline never informed us about the change in terminal and no sms was sent.
The terminal change was shifted from 1d to t2.
The travel time was 30 minutes between terminals and we had to rush with senior passengers and had to pay twice for airport fees or others. The discomfort was caused to the group of 11 people include 3 wheel chair senior passengers above 72 years old and 5 children and 4 adults.
Complaint 2.
When we got to the group check in one of the staff in charge mrs harderp was yelling at us right from the beginning of check in process at the counter, when we requested for free seats instead of paid seats which were only in a blocked status.
Her manager subroto did not have sufficient knowledge of how to override and issue the seats without cost which were available on 14 and 15th rows as confirmed by hardeep. Instead they demanded excess payment as per our blocking and said they could not change the same, thereby causing more harm to us in terms of waiting of senior passengers and children and also disrupting the check in of other passengers in the queue, without regard for anyone. Further when questioned harderp unnecessary came up with the idea of someone in the family standing behind was taking picture of her, causing further embarrassment and confusion on our already delayed trip due to improper information provided in change of terminals at delhi airport.
She threatened us that she would call cisf.
Finally we somewhat to convince her and other passengers convinced her there was nobody taking photos etc and we finally boarded the flight in such a hurry and after exhaustion caused to senior old passengers who were patients.
Complaint 3
On board the aircraft we saw very bad reactions from some unknown passengers and certain security people on board who were speaking inappropriately and in an indirect manner. We could find out that this was all the mischief from the ground staff hardeep and her manager at the airport.
We were not treated well and very bad hospitality from the airline.

We had much respect when we flew earlier.
Hope someone takes responsibility on these and call us and apologises for the trouble caused and compensate for the excess money and time spent.
Rgds
Girish kumar vijendra