[Resolved]  Indigo Airlines — unorthodox behaviour in customer service counter

Address:

New Delhi, Delhi

Dear Sir/Madam First of all i thank Indigo for the safe trip back to coimbatore from delhi. Name: Karthikeyan K From Delhi To Coimbatore Flight No.6E 286 Dated : 14th July 2014 Dept. Time : 2.10 pm Location : IG airport Delhi - Excess baggage service counter I regret to inform that i was really worried and depressed due the unethical behaviour of a Indigo representative named Ms.Kirti in the excess baggage service. i had a excess baggage of 15 kgs and hence i was asked to pay for the excess baggage in the Excess baggage counter with the assistance of a helper from the check-in counter. i was waiting for a total of 20 to 25 minutes approximately in the Excess baggage counter, the helper from the check-in was moved back to his place as it was getting delay. I was waiting in the queue for the first 10 to 15 minutes and i was next to come. When my chance came in, i requested Ms.Kirti to take up my payment asap, the reason being i was urgently needed to go to the restroom and i informed her the same. But, i was really cornered and i was let off with stupidity instead of being given proper answers. She told me to come up in the queue and replied back that i was standing in the queue and i am the next to come and in spite of that she requested another passenger to come up next instead of me, even though i told my urgency she took a look of my boarding pass and told me that "you are having enough time for boarding so wait". I was really shocked of the response from the representative. The person next to me in the counter also told her to take up my payment but she replied back to the person that "He can wait". I kept myself silent so that she can complete her work peacefully, as she was not able to finish of her work properly in my point of view. Even a forgein lady aged around 65 - 70 years was also waiting for a long time. This is for your information. I am requesting the Indigo Airline to take necessary steps to avoid this type of embarrassing situations. Please give me proper answers and also tell me how your airlines prioritize situations and aged people. Due to this embarassment i would regret to inform you that I will not be travelling in Indigo Airlines hereafter. Awaiting for your reply.