[Resolved]  Indigo Airlines — unprofessional attitude of the airlines

Address:

Dima Hasao, Assam, 788819

Never seen such a unprofessionalism by any airline company except indigo. I had to travel from kolkata to guwahati on 26thmarch, 6.50am flight. I reached kolkata airport at 5.55am, after entering the airport, i was trying to web check in through the machine out there but couldnt due to some error in the system, there was no indigo representative present to guide the passenger. On seeking help from one of the batched indigo crew, he just didnt gave any importance and did nt helped me. Then i reached to the check in counters and asked to do help me check in. But the representative out their misguided me to a separate counter. Al this process took so much time that the check in time was over and untill i gound the counter, they mentioned thaat i was late by 2min as the check in time closes 45min before departure. I have to attend a ailing relative to attend in guwahati and i tried to explain my emergency but no one bothered. The supervisor did'nt even talked to me. I have spend lots of bucks but the service that i got from your organisation is less than a lay man gets. Its unexpected and i demand to compensate my ticket amount and the extra charges that i have spent to book in the next flight to reach guwahati. Such low profiled service is never witnessed by any other airlines i have travelled with. I request to resolve the issue in no time until i take a bigger step to raise the issue to the higher authorities.