Me my husband and my 1 year baby missed the morning 4:40 flight and reached at afternoon 4:40 which i accept as my mistake when i reached the counter Ms. Gauravi from Indore attended us who was later seen at baggage counter gave us incomplete information leading to booking of flight at 7 pm with an additional cost of 17, 500 where at the same time 6 people with the same tragedy where booked just at an additional cost of Rs. 1000/- when i over heard this from the crowd and raised my voice then the indigo team took me for a ride misbehaved with me and refused and render the same service of 1, 000/- to me wherein they also reversed the money of the person whom they were booking the flight at an additional cost of 1, 000/ means literally the reversed the swipe amount and said him that he overlooked the flight time which is an absolute nonsense. and the same person was booked the ticket after i left the counter which is very unprofessional
I feel Mr. Kushal from Indore should know the meaning of equality and how to behave with clients he just reversed the swipe amount to make the crowd silent and said will help me with the same service and asked me to come later and then again later he said he cannot do anything and asked home to swipe the payment else we will miss the 7pm flight.
So i had to pay again 17, 500/- where my previously paid 17, 500 is still not received as on 21.11.2018 for which i had to call Indigo team like 10 time where after spending 20 mins. they say it is done /will be done /we have done check with your bank . attached is my bank statement .
Secondly till today everybody is lying that those 6 people whom they have booked the tickets at extra 1, 000/ was of different timing and not 4:40 hence again i asked the person for his ticket and attached is the proof.
understanding i have a baby still no body behaved in the professional manner.
Please charge me also the same 1000 and refund the extra money charged from me.
Thanks
Sandhya
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