Indigo Airlines — Very irresponsible Behavior

I was scheduled to travel from Bangalore to Hyd on 4th April details below
Bengaluru (T1) 19:00 6E 638
Hyderabad 20:10

Initially it was informed was delayed due to incoming delay. Later after every one had boarded, there was no clue of moving or curtesy to inform what was going on. We were sitting in the flight for almost 30 mins not knowing whats going on. When Checked with Cabin Crew, very stupid answer, technical details.
Finally Captain speaks, delayed due to incoming flight and have 40 passengers. and at 740 PM announces they are crossing the security and will start in next few mins. Finally all those people boarded at 845 PM and flight took after around 850 PM.
There is absolutely no empathy for 200 Passangers waiting in the flight for 2 hours for 50 mins flight.

Funniest thing is 915 flight from Blr to Hyd Reached earlier than our flight that was suppose to be reaching at 8 PM.

1. Professionalism missing
2. Arrogance from Indigo, as there is no value for 200 People's time
3. Very poor communication and careless attitude
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IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2023
IndiGo Customer Care's response
Hi,

We regret the delay. We try our best to fly on time. As checked, the delay was due to the late arrival of the incoming aircraft. We request you to share your PNR so, we may share your feedback with our concerned team. We hope to serve you better in the future.

Regards,
Team IndiGo
Apr 10, 2023
Updated by DDL@indigo
Surprised that you don't do any research, flight came at 645 PM but flew out at 850 PM. Bare minimum you need to make small enquiry you will get more info. Bengaluru (T1) 19:00 6E 638
Hyderabad 20:10
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