[Resolved] Indigo Airlines — vip suit case was broken
R
rsrohilla
from Sirsa, Haryana
Address:
New Delhi, Delhi
Sir,,
I took flight no. 6e 2591 from vadodara to delhi seat no.23 c at 7.30 am on 17 nov.2018 and my one vip suitcase was also in the same flight in cargo. When i collected my suitcase at delhi airport, the handle pf suitcase made of hard plastic for frequent movement to take it any where with its wheels was broken and was not in any position for further use. I am sure, that the handle was broken by throwing the the suitcase from cargo to ground of the airport while bringing the same to delhi airport where i saw it totally damaged. I incurred rs.300 on its repair with wastage of my time. This is shocking.. I am again to go vadodara by indigo flight on 29.11.2018 at 1.55 and still fear to send my suitcase in cargo. Kindly take suitable action against the person handling my vip suitcase mercelessely and refund the loss of rs.300/-.
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Dec 30, 2018
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2018
IndiGo Customer Care's response Hi,
We are sorry for the experience. Please confirm if the damage is reported to our staff at the arrival airport.
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