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Indigo Airlines — Voucher issue
I would like to write and let all of you know a dispute with Indigo Airlines.
On 10th April 2022, Indigo airline has not allowed us to board the flight even all the documents were as required and later same has been accepted by indigo airline. After lots of complaint and investigation Indigo Airline has accepted their fault and regretted to us and offered the cash back to us with condition that we will not lodge the complaint and will not take any legal action in Indian court or customer court/forum. Because of the Indigo request and assurance not to repeat similar distrust act, we decided not to take any legal action in India with customer court/forum but also we decided not to take cash back and take vouchers so that indigo airline do not require to pay us back the money which we already have spent for flight ticket. Only we requested to issues the vouchers which will not expire in certain time limit (Normally Indigo airline is issuing voucher with six month validity only and if you do not use it, it will expire and you lose the money). Indigo airline has issued vouchers worth Rs. 70000 with six month validity and in written email they have assured to reissue the vouchers, if expired, till those are used to buy flight ticket. We TRUSTED indigo airlines.
Because of the circumstances, and unfortunately, we were not able to use those vouchers till now. So TRUSTING indigo airlines, we requested them to reissue the vouchers, but they denied to reissue the vouchers. Also they stopped reply to the email I am sending and requesting to reissue the vouchers. Now I lost TRUST on the indigo airlines. The case is related to PNRs XSVMRX/ZRN5JN.
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