[Resolved]  Indigo Airlines — was denied boarding by the counter staff and latter misbehave of manager mr subroto at t1 new delhi

I rajiv mengi booked two tickets for jammu flight along with my wife who is a cancer patient. I reached t1 at 1.05 pm for the 2.10 pm flight. I tried to take out boarding pass from kiosks but the kiosks was not properly functioning. There was a huge line of customers to collect boarding passes so i stood there waiting for my turn. Only 3 counters were functional. When i reached the counter to get the boarding pass. I was denied the same by mentioning that i have come late to my utter disbelief. It was 1.28pm at that time, i was sent to another counter where the lady sitting at the counter even didnot bother to hear me. She did not entertain my request for cancellation of tickets even. I approached the floor manager mr subroto for help but he was so rude that he did not even bothered to hear my plight. This all gave me so much mental harassment. Since my wife is already a cancer patient and she was to see her doctor at 7 pm at jamnu which i could not do. I was denied the right to board a plane even when i was there on time, i have been left with no other option but to proceed legally against this systematic theft of hard earned money.