[Resolved] Indigo Airlines — we have lost 3 baggage while coming from kolkata to kochi | |
Sir Yesterday 25.05.2018 with pnr no xh9rjq (2) luggage were booked from kolkata to kochi via bengaluru in flight no 6e958 but at 2.15 pm while waiting in front of gate no 18 got a call from indigo staff a lady to change the flight as it was delayed by about 2 hours and mrs poulomi a lady manager of indigo changed boarding pass to flight no 6e6965 a direct flight to kochi but as this procedure took much time and there was hardly 10 min left to board the flight we couldn’t check the two luggage tags with boarding pass. When we reached kochi found that no luggage tag was with our boarding pass however i had seen two luggage slips were pasted with the earlier boarding pass of flight no 6e958 in our name and we have not received 2 luggage at kochi airport and the person from your indigo didn’t receive our complaint. We have come here to kochi as tourists and if your indigo airlines is so casual in handling customer beggage it is really unfortunate. Pl resolve immediately Anil kumar jena Minati bhanja Mob [protected] Was this information helpful? | |
Jun 29, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 26, 2018 IndiGo Customer Care's response Hi Sibananda, We regret the inconvenience caused. Please bear with us, while we look into this. Regards, IndiGo Team Verified Support May 29, 2018 IndiGo Customer Care's response Hi Sibananda, We deeply regret the inconvenience caused to you. Our endeavor has always been to deliver bag at the destination with no time delay. We are therefore concerned to note your comments about the baggage services. As confirmed, the baggage has been collected by you. However, we have shared a strong feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices. Also, whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner. Regards, IndiGo Team | |
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