[Resolved] Indigo Airlines — wet baggage | |
Dear indigo team, Today morning i travelled on your flight 6e-6918 against pnr gyliss. However i got a rude shock when i collected my baggage at belt no 5 in kolkata. My bag was soaked with liquor and it was stinking like hell. Someone's liquor bottle must have broken in cargo and unfortunately my bag must have soaked up the spilled liquor. Or else it may also be due to the. Negligence of your ground staff. I had to face a lot of embarrassing question boarding my onwards spice jet flight. I informed the same to your cc desk near belt 5. M not sure whether you people will even go through this mail, but please be careful in future as some other passenger night not be as sporting as me. Regards, Jyotirman deka [protected] Was this information helpful? | |
Jun 17, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 10, 2018 IndiGo Customer Care's response Hi Jyotirman, We are sorry to know that. As checked, our staff offered dry cleaning service of the bag when the incident was reported at our arrival desk, same was denied from your end. However, one of our representatives will contact you shortly in order to take this further. Regards, IndiGo Team Verified Support May 11, 2018 IndiGo Customer Care's response Hi Jyotirman, Our team tried contacting you multiple times on the mobile number however, we were unable to establish any contact. Kindly share a convenient time and an alternate number so we may speak to you on this. Regards, IndiGo Team | |
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