[Resolved] Indigo Airlines — wheelchair service not provided at the destination airport | |||
Dear team, I travelled from kolkata to bengaluru dated 05/2/19 via goindigo, flight no 6e-875, pnr no pduegp. Wheel chair was combined with the ticket. At kolkata airport, the service was very good and wheel chair was also provided. But at bengaluru airport, there was no wheel chair. On requesting the ground staff of indigo, they refused to provide any help. Being a patient with hip dislocation issue, i had to walk down all the way to the exit gate. This type of irresponsible behaviour was not expected of indigo. I would like to claim reimbursement for all the harrasment that was caused due to negligent behaviour of the staff of goindigo. Serious necessary action should be taken. Awaiting to here from the team. Was this information helpful? | |||
Apr 7, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Feb 16, 2019 IndiGo Customer Care's response Hi, We are extremely sorry for the inconvenience caused. We believe that our Customer Relations team is in touch with you. Please be assured of our constant efforts to provide a hassle-free travel experience to our esteemed passengers. Regards, Team IndiGo | |||
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