[Resolved] Indigo Airlines — worst service and undue harassment with financial loss | |
Dear sir I wish to inform that ondated 13th april i had a filght to nagpur from delhi. The flight number was 6e 135. I reached the airport at around 9:30 am. I was in a queue. When my turn came the checkin was closed and i was sent to another counter for check in. The lady at the counter said that i was late by two minutes and i was sent to another counter for rebooking. I requested the person to consider my case but he balantly refused and asked me to pay rs 8557 for another flight via indore. I have paid and my whole day was lost. My pnr number was b8tivi. I was in deep stress. Was this information helpful? | |
May 23, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 IndiGo Customer Care's response Hi Parveen, With reference to your post, we have investigated the matter and would like to summarize our findings for you. You were booked to travel in flight 6E-135 from Delhi to Nagpur which was scheduled to depart at 10:25 hours on 13th April 2018. As per policy, Check-in counter closes 45 minutes prior to departure. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Based on our records, you reported at 09:44 hours. Since our check-in counters were closed at the time of reporting for your flight, our staff was unable to accept you for the flight. Further, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight as a Customer Service Gesture, subject to payment of applicable charges which we understand were accepted by you and you duly travelled to your destination. As always, we were happy to have provided assistance to you and would request your understanding in this regard. We look forward to serving you on board again. Regards, IndiGo Team Verified Support Apr 18, 2018 IndiGo Customer Care's response Hi Parveen, We understand your concern. We would like to inform you that reporting on-time is the passenger's sole responsibility and in case passenger fail to report within the designated time frame, as per the policy, our staff cannot accept them after the counter closure for the flight. We regret the experience. We look forward to your understanding for the need of our policy. Please be assured of our constant endeavour to provide hassle free experience to our esteemed customers. Regards, IndiGo Team | |
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I could not find out the meaning of marginally late may be five minutes.I didnot have any check in baggage . When i reached at the front of line i was late by only two minutes . Then I was sent to counter no 9 by the person, who then sent me to another counter for further assistance . He has assisted me by charging prevailing prices and you are saying that your staff accomodated me . This is not accomodation, this is broad day light robbery which was done by your team . I was having no other opition .then to pay the money. In my opnion you should return the money which you have charged extra alongwith some compensation for my time and stress and agony.
Regards
Parveen Singh Poonia