Indigo Airlines — wrong airlane cancellation

Address:

Mumbai City, Maharashtra

I had booked tickets for 7 members from then Mumbai to b'lore and back from B'lore to Mumbai. Since one member was unable to come we had cancelled the 18th April's flight for her. The name was Mrs. Vidya Karnik. When we arrived at B'lore on 18th we were informed that Mr. Vijaay Joglekar's ticket was cancelled instead of Mrs. Vidya Karnik. We had to purchase another ticket costing Rs.7670/- immediately. When we reached Mumbai we approached the Indigo office and they informed us that it was done by Mr Vikas whose Id no is RSNG00. I have attached the make My trip cancellation conformation which mentions Vidya Karnik;s name on it. I have also attached the picture of new ticket which we had to buy for Mr. Joglekar. We faced a lot a problems due to this mishap from your side. All o[censored]s are senior citizens and we still have to write this mail to you. If you don't get back to me in 1 day I will have to take some serious action. You can contact me on [protected]/ [protected]/ [protected]