| Address: | Chennai, Tamil Nadu |
We four missed indigo flight 6e 188 (Pnr lypnpp) on 19.11.2017 from chennai to port blair by 15 mins, at that time we asked indigo customer care enquiry inside chennai airport for alternative option. She told that they will give 20.11.2017 date flight which costs around 40, 000 after adjusting current ticket we have to pay around 20, 000.
We surprised after checking online for 20.11.2017 total fare itself for 4 pax is 28, 000 only.
Second thing is we asked any cancellation or no show refund is possible. They said no.
But after 2 hours i called to your indigo customer care they told no show refund is possible and refunded rs.1, 380.
We really sorry to inform you that we faced a worst customer service airport indigo customer care.
Giving a wrong information on a emergency time and not supporting on that time.
Is the airport indigo customer care is not knowledgable or not having support mind
We really shocked by their worst support and wrong commitment
Am sorry for posting this to social media, its just to make public to make aware
Regards,
Arun prasad
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