Indigo Airlines — wrong information can cause huge problems

I was a customer, diana santos in a flight to bagdroga to kolkata and then to bangkok on the 6th of october 2017. Your services will be worst then a can aspect in a low cost company. First the check in only open at 7:20p. M and the flight it was at 8:45 p. M, as you know in india the immigration services takes so many time to cross through the security check at 8:20 p. M and when i was there it was already on boarding time and i couldn't go to the free duty shopping to take food or water to the flight. To didn't miss the flight i when running to the gate and i was so starving but i just thought to have a meal on the plain. I took my seat saw the menu and saw that i can pay this dollars or with "in the local currency of the country of origin/destination" but when i was order your employee told me that i just could pay with credit card or dollars and that the version of the menu is not the correct. As you can see in the photo the last upload it was on 10/2017. I am a diabetic person and i couldn't stay to many time without eating and now i have to wait to be in bangkok to have a meal and even a drink.

You are a indian company so it's imperative to accept the money of or country or if you don't accept don't put the wrong information on the menu.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5611
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information