[Resolved] Indigo Airlines — wrong information on flight cancellation | |
I have approached one of your indigo executive at 6.30am on 17.07.2019 at chennai and confirmed the cancellation refund will be 2, 052/- of flight no.6e 137 dtd.17.07.2019, boarding time is 8.20am so based on his information i cancell the current flight and booked other flight for rs.5918/- booked (Ref. Ehthww) and your executive says the flight can not be cancelled within 2 hours of departure for which wrong information is provided me. I look for refund amount of 2, 052/- Looking forward to hear from you, Sandeep. Was this information helpful? | |
Aug 31, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jul 30, 2019 IndiGo Customer Care's response Hi Sandeep, We checked your PNR but the cancellation charges of INR 2052 are applicable on your booking and refund of balance has been processed from our end. Please visit the link: http://bit.ly/2UZPjlA, clause 5.3 under the 'Domestic' tab for details. Regards, Team IndiGo | |
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