[Resolved] Indigo Airlines — Wrongful denial of issue of Flight Ticket after receiving payment through their website "https://www.goindigo.in"

Manoj Parmar 1

May 11, 2023

Address:

India

On 10.05.2023 I have booked a flight (No. 6E 962 6E 2134 from Indore to Dehradun) of Indigo Airlines on its official website “https://www.goindigo.in”. Payment of Rs.25, 178.00 made through my SBI Credit Card and amount immediately debited to my SBI Credit Card account, for which I have also received confirmation message and email from SBI Card at 08.14 p.m. through SMS on my mobile number and on my email and it is also appearing in my SBI Credit Card account on the SBI Card Web Site. The evidence of payment has also been made available by me to the Indigo Airlines through scanned copies through my email "[protected]@gmail.com" email to their nodal officer at “[protected]@goindigo.in”.
After booking, Indigo is wrongfully denying for issue of flight tickets. While spoken with Customer Care Executive Ms Shivani at Indigo at Contact Number[protected] at 20.21 pm she advised me to wait for minimum 20 minutes of booking to generate tickets. I waited for 20 minutes and then again contacted to Customer Care Executive of Indigo Airlines on Contact Number[protected] at 20.48 p.m. and on [protected] at 21.09 pm with Mr Shriram, who has denied any such booking and also denied receipt of payment of Rs.25, 178.00. Whereas evidence of payment has also been made available by me to the Indigo Airlines through scanned copies to their nodal officer at “[protected]@goindigo.in” through my email "[protected]@gmail.com".
In this regard I have also raised dispute with SBI Credit Cards. Chargeback request also made.
I have also raised issue through email to Indigo Airline on email IDs [protected]@goindigo.in but they have not resolved the issue.
No one from Indigo is cooperating. In this connection I request Indigo Airlines to either issue me flight tickets or refund my mony of Rs.25, 178.00. If they have not received payment from me they must confirm me in writing that they have not received any payment form me through SBI Credit Card.
(Manoj Kumar Parmar)

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Jun 2, 2023

Complaint marked as Resolved

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Comments

IndiGo Customer Care

from Delhi, Delhi

May 12, 2023

Verified Support

Dear Sir,

We regret the inconvenience. We request you to please share your concern via the link https://bit.ly/3D02rN6 so we may take a closer look into this.

Regards,
Team IndiGo

Sakshiraj16

from Dehradun, Uttarakhand

Oct 2, 2023

I was booking a flight from DEL - BKK, on 21/09/23 around 15:45. I paid through UPI, 15, 994 rupees were deducted but website failed to give me any confirmation and simply said "if any money was deducted it will be refunded in 3-5 working days". So, trusting Indigo, I made another booking through their app and paid 15, 974 rupees from my debit card . This time it was successful and I got emails and whatsapp updates on the same.

After waiting for 10 days, I emailed the customer.[protected]@InDigo.in and was told my ticket was confirmed. And they keep giving talking about my second payment which I KNOW went through. The issue is the UPI transaction money has not been refunded. I sent them all the screenshots including the UPI transaction ID, but there seems to no interest in solving my issue and I keep getting the same replies! Please give me my money back!

** Don't use the indigo website, it always crashes or there is some errors and then you have to beg and run in circles to get your money back!**