IndiGo — My account credit balance frozen

Address:

34876

My a/c no: [protected]

I had been a regular customer of indigo and i used to book tickets on line for myself and my family members for travel between kochi to dubai and vice versa. It is more than an year an amount of rs.2763/= shown in my account no: [protected] as balance in my favour after some transactions.
Though i purchased several tickets after that i was charged full every time and the said balance of rs.2763/= not adjusted.
When i spoke to your customer care official on phone regarding this a few days ago, he said that my account balance is frozen and suggested to write my complaint on line.
I therefore request you to look into this matter and unfreeze my account for further purchases and adjustments
Thanks and regards
V.K.Reveendranathan
Id: zeesravi
Customer a/c no: [protected]