[Resolved]  IndiGo — unsolicited cancellation of Indigo international flight from SIN to CHENNAI

Dear Sir, I would like to inform you that i had booked a flight on Singapore-Chennai sector for 8th Dec. I had also made another booking on the Chennai to Delhi sector for the same date (8th Dec). Both bookings were for my wife. Both were separate booking on the Indigo website. Both were separate banking transactions. The bookings were made on 2nd December and paid for through internet banking in INR. I had recieved the confirmation emails and SMS for the same. Refer documents attached. However, when we showed up at the Singapore Airport on 8th December early morning, to our utter surprise, we were informed that the Singapore-Chennai booking is not in the system. When we inquired from the reservation desk at the airport, they informed us that the Singapore-Chennai flight had been cancelled. However the INR 10, 000 paid for that flight is still in the reservation. Hence we were also told that if we need to board the flight we need to buy the Singapore-Chennai ticket on the spot by topping up the differential amount of INR 18, 000. (total price INR 28, 000= 18k paid on spot+10k already in the reservation). This amount had to be paid by me on the spot through a VISA card. The amount was SGD 356 (equivalent of INR 18, 000) I NEEDED THIS AMOUNT TO BE REFUNDED TO ME IMMEDIATELY. However what the INDIGO customer relations officer offered me is as follows Thank you for writing to IndiGo. With reference to your mail and our conversation, we regret the inconvenience that this incident may have caused you, we would like to mention that published fare for Singapore – Chennai was Rs. 9690.00 and for Chennai – Delhi was Rs.11085.00. Thus, total fare for both the flight was Rs.9690 + Rs.11085 = Rs.20775.00. Please find the below break up for clarification. Singapore - Chennai Chennai - Delhi Published Fare 9690 11085 Meal Fee 500 240 Total 10190 11325 As discussed, we received first payment of Rs.10190.00 towards your Singapore - Chennai flight and second payment of Rs.3135.00 only towards your Chennai – Delhi flight, total amount of Rs.10190 + Rs.3135 = Rs.13325.00. Further, we would like to inform you that after investigating your case we have refunded Rs.2000.00 to the bank account used for the reservation under reference - F1RK2V and this amount will reflect in your account within next seven working days. Below is the refund break up for Singapore – Chennai flight. Fare Paid at Airport 17690 Actual Fare had to pay 9690 Difference Amount 8000 With reference to our conversation, we would like to extend a travel voucher for balance amount of Rs.6000.00. This can be used for any future reservation for any sector. Other terms and conditions: • The voucher is for single usage, meaning the reservation cannot be cancelled and voucher revalidated. • If partially used for making reservation, the balance amount is forfeited.