Indira Gandhi National Open University — not received the provisional certificate and mark sheet

I (Meda lakshman) having enrollment number:[protected] with ignou, i passed bcomfca programme in june 2018 batch, i applied for provisional certificate and mark sheet the same as dispatch by ignou (I got a mail) on october 10th, 2018 even today i didn't receive my post please help me by provide tracking details of my post
Otherwise i can't able to join any company for job, it's already dispatched by ignou please track the post
It's life of the student
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M 31 oct ko fee pay kr rha tha but 1st time procced nhi hui or maine 2 time try kiya to mera double amount pay ho gya mujhe kab tak mere 600rs. bapas mil jayega or jab m helpline call kiya to kisi ne call receive nhi ki, , , , please anyone help me

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