IndiTab — d2h recharge failure

I recharged my videocon D2H from the IndiTab website on 18th November 2019 for Rs 538. The money got deducted from my savings account but recherge never happened. I tried reaching out to the company but there is no customer care no. and only an email Id. I have also submitted my complaint on 19th November on [protected]@inditab.com but no response came. Below are my D2H Id details with link of the recharge receipt:

Customer ID[protected]
Registered Name: Mohit bhatia
Link of the receipt:
https://www.inditab.com/recharge/dth/payment_success?order_id=INDRC[protected]

The recharge was done through my father's Kotak Mahindra debit card. I would request for a refund asap