IndiTab — Not providing information about the status

I have applied for passport via inditab, they asked the required documents from me.
And informed me that they will process that and then in evening I received a call from them asking me to make payment for govt fee an amount of 2500 rupees. I made payment and informed them.
I asked them about what to do next they said police verification is pending.
Later I have not received any call from or may be I might have received once.

Showing that is the reason, it is not processed yet.

I would like to file this as complaint.