IndiTab — unsuccessful recharge, amount deducted and no refund

I made prepaid recharge of rs. 45 through inditab on 2 dec, 2019 at 8:32pm. Amount was deducted from my account but the recharge was unsuccessful. I also mailed on the email address provided on their website but got no response. My order id is: indrd[protected]. I have not received any notification whether the refund has initiated or not. I want my amount back.