Individual — Customer care inefficiency

My account number savings bank[protected] with your Hasthinapuram Branch Micr[protected], . I Bagavathi Sitaraman, lost my Debit card and informed the concern branch to issue me a new one with due application dated 03.10.2020. They informed me I will get the new one by 10 days. They asked excuses 4 times. Now tell me shall I shift my Bank transaction with some other bank which can provide basic customer care Negligence of service
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