(Following email is in reference to Case ID: 18234216 which was emailed on 5DEC2022 to AIR INDIA and regretfully have NOT received response till writing of this complaint).
[protected]
RE: PNR # RZ72CQ - MR. RAMAKRISHNA AGARWAL - Case ID: 18234216
Dear Mr. Pawan,
Trust, you have not read our email in detail or perhaps you have ignored the contents of our email, intentionally.
The email which you sent seems to be a routine and/or a formatted one (except my name).
At the outset, help us to understand as to how we are concerned of your staff-member being counselled or your planning in training / refresher programs for them.
These trainings, counselling, etc are part of your internal procedures and as the NEW TATA AIR INDIA, we expect the trained staff are deployed in the field to deal with the customers.
By the way, we are referring of your unprofessional operational procedure being followed at the check-in counter which we faced and not talking of polite and being courteous by your staff.
We would advise not to refer “TATA” just because of sheer negligence of your staff whom we are confident have no values of customer-service.
As mentioned in our last-email, your staff failed to honour our request knowing the fact that the passenger, Mr. Agarwal has to travel on an emergency.
Due to this gross mismanagement and unnecessary hardship in an emergency situation, we demand:
* Full compensation by way of ticket refund (AED 1, 030/-).
* The difference in the airfare paid for other airlines (AED 1, 560/-) and the hardship for not able to reach on time in emergency situation
Through this email, we expect an immediate response on refund of our amount failing which we are for will sure take-up this matter at a higher-authorities besides posting the issue in the social-media.
With kind regards,
N. VENUGOPAL
Dubai – UAE
[protected]
[protected]@ihsdubai.org
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