Individual — Garbage disposal collection Driver

I'm residing at Pimple Gurav, Gurudatt Nagar The incident happened on 6 May 2023, my mom by mistake dumped the dry garbage to wet garbage the driver was very rude he asked my mom to climb the vehicle and remove it, my mom's age is 60+, this was genuine mistake which should not be handled rudely, he also told us not to put garbage going forward, my mom is never rude or disrespectful to anyone of them, but the way he spoke in public is not acceptable, this is not the first time he is rude, they are always yelling, they are working with public they should have manners to talk to people