Individual — geyser 25 liters shakti plus model

Address:

245 L block, Dakoli Zirakpur

Dear sir,

I kksharma purchased above item on 1st august, 2019 from baltana - zirakpur. During heating its lead wire connecting power plug is getting heated up.
Through complaint registered through your customer no. Technicians visited the site. On seeing it, and comparing with other brands, he pinpointed out that its lead wire is only 1.0 mm while other brand had 1.5 mm. Therefore, your branded geyser also require 1.5 mm lead wire.
On my asking he should do the needful and he replied in turn that without company clearance.
As you know that your brand has a name in market, and to keep it up i request you to change the specification of this product and arrange replacement of lead wire to a 1.5 mm before any accident takes place at my end

Thanking you and wishing early action from your end,
My earlier complaint no. Is 18140613 dt, 10th august.

Your faithfully,

Kksharma