I am writing to formally complain about the non-issuance of the renewed motor insurance policy for vehicle HR 79B6698, registered in the name of Virender Singh, despite a successful payment of INR 5, 195 made by me (Raghuvender, brother of the registered owner) on 10th March 2026 via the Policybazaar app.
Key Details:
Vehicle Number: HR 79B6698
Registered Owner: Virender Singh
Payment Amount: INR 5, 195
Payment Date: 10th March 2026
Transaction Mode: Policybazaar app (payment confirmed successful)
Post-Payment Status: App displayed "Your policy is on the way, " but no policy document has been generated, emailed, or made available in the app/dashboard even after 8 days.
This delay constitutes a serious deficiency in service, as the vehicle has been without valid insurance coverage during this period, exposing the owner to potential fines, penalties, or challans from the traffic department. I demand the following immediate actions:
Instant issuance of the renewed policy document via email and app, effective from 10th March 2026.
Full reimbursement of any fines, penalties, or challans levied by the traffic department due to this lapse, along with supporting documentation.
Confirmation of policy activation with IRDAI-compliant details, including policy number, validity period, and coverage summary.
Please treat this as a formal grievance under IRDAI (Protection of Policyholders’ Interests) Regulations, 2017. I am also attaching the credit card statement confirming the debit of INR 5, 195 on 10th March 2026 as proof of payment.
I[censored]nresolved within 3 business days, I will escalate to the Insurance Ombudsman, IRDAI Grievance Portal, and relevant consumer forums, holding Policybazaar fully accountable for all consequential losses, including penalties and legal costs.
Was this information helpful?
Post your Comment