Individual — Non refund of failed transaction, money deducted

Address:

HIG 2/106, Lane no21 Satyasai Enclave, Khandagiri,751030,, Bhubaneswar, odisha

I initiated a recharge of Rs 2000 of my DISHTV DTH account through PayU, on 5th Jan 2022. Money was deducted but a message appeared that "Error -transaction failed, money will be automatically refunded to source within 5 days ". No refund was made. I booked a payU ticket no SW[protected] on 18th Jan 22. Next day I received an Email saying the issue has been resolved, but asked me to give more details . When I tried to give the details it was not accepted saying ticket already exists. I put a complaint on Facebook, gave details asked for on 25th Jan. No response from your end. Tried to send email at [protected]@payumoney.com, it bounced with the message that server is blocked. I again furnish the details and request Payu to refund the Rs 2000 deducted. 1. Payu transaction number - not available as transaction failed just after money deducted. 2. Merchant Id -DISHTV dth recharge, account no [protected], Regd mobile number [protected], 3. Date of payment 05/01/2022 4. Amount Rs 2000/ 5. Payment made through SBI credit card no 437748xxxxxx5177 . 6. Proof of payment attached. 7. My email id . 8. Phone 91-[protected] and 91-[protected]