Individual — poor services and poor administration

Address:

Khordha, Odisha, 751019

I had booked oyo 32040 radha palace vrindavan from 27-31 oct. I had paid an amount of rs 3474. Booking id was bckg 1605. Less than 10 hours before i was informed that my booking has been changed to another hotel however my another booking in the same radha palace hotel xyrg 6279 stands. I requested that if payment made toward 1605 could be adjusted in 6279 which was confirmed by a message. On reaching the hotel, i was denied accommodation. I was asked by helpline guy to shift to another hotel. I told him that if this is the state after written confirmation, then what is the guarantee in the next property. I asked the manager from delhi office to check from the hotel and confirm. He told me after 20 minutes that no accommodation is available and i can go elsewhere and my money paid would be refunded. I went to some other hotel
In the process, i spoke to minimum 20 people, majority of them behaved with me very badly, they were threatening me and we're abusive.
I have not got back my money as yet. This is very poor show. I will never go for any oyo in future nor recommend oyo to anyone as i find their business practices to be unfair, they are unfriendly, abusive, ignorant and cannot be relied upon. They harass the customers.
Col sc mishra