Individual — Regarding refund of amount

Address:

103 Dyaneshwar Nagar Pathardi Shivar Nashik

On 30th March 23 I have done one transaction through QR scanning for Rs 2596/- at your shop in Nashik City Centre Mall. The above amount debited from my account but billing not done. The staff toll tha the amount will be refunded to me. I followed the matter with my IPPB bank. But the amount has not refunded to me. The details is as follows
Account number[protected]
Transaction date 30/03/23
Transaction ID[protected]

I also lodged complaint of non refund vide complaint no SRN CR190019 on[protected] and received reply that as per NPCI status the transaction in approval/successful.
Kindly do the needful and refund the amount as soon as possible