Individual — warranty is not honoured

Address:

Hisar, Haryana, 125121

Sir,
I have purchased above mentioned 2 nos backpack on 29 the march, 2017. It has been worn-out at many places even a short span of 3 months. Then i requested to get replacement of these bags under guarantee/ warranty of american tourister vide email dated13 th july. But i not get the satisfactory reply. Again i requested to got the replacement of these bags. But your team today give the reply that these bags are mishandled. It is not understandable that within short period of 3months usage, thes bags so called international brand. We have used the local made bagpacks, but still working even continuous use more than one and half year continuous use by my wards.
Therefore, it is requested to look into the matter, how within short span of 3 months usage of these bags has been worn out? It means that inferior quality of materials were used in manufacturing of these bags. Being international brand, it is requested to get replaced these bags.
With thanks
Wazir chand nagal,
House no.611, type vi, rgtpp colony, khedar, hisar. Mobile no.[protected].