Indo Shop — Defecting item delivered multiple times

Address:	307 3rd Floor Nikita Tower-1, Behind Akash Cinema, Azadpur Commercial Complex Delhi-33
Website:	indoshop.in

I bought a power bank of Syska from Indo Shop, but it was delivered defective to me the first time.The power bank doesn't charge above first indicator, and so gets discharged very quickly. Then they said they would deliver a working power bank after that, and they again delivered a defective one.

I placed the complaint to their concerned team in mid September of 2020 this year, and they said they would deliver a working power bank ASAP, but have not send till now working power bank. I had planned to gift that power bank on birthday of my father, and they have totally ruined that for me. I think this is a fraud company which just takes the customers money and never provide a service to them.