Indraprastha Gas Limited [IGL] Complaints & Reviews

Hi this is regarding a new connection request made by me, i.E. Siddharth vikram, 135, ground floor, uday park, south ex part 2, delhi - 110029. I had applied for a new connection in the end of year 2020. It has been more than two years since i applied, and i have made the payment 2 years back but still no connection has been installed at our home. I have already contacted the customer care more than 50 times, visited the igl office in rk puram several times bit no progress has been done. The meter was installed 1 year back and the gas pipeline is present infornt of the house, just the connection needs to be made, please do this as soon as possible as senior citizens are living in this house and it is difficult for them to use cylinders. My name is siddharth vikram and my address is 135, ground, floor, uday park, south ex part 2, delhi - 110049. My contact is [protected] and email - [protected]@yahoo.Com. Thank you!

There is no connection joint main gas pipe to my home . I have a igl meter in my home fixed by igl but reason is that my near and dear in my home main connection joint for supply but my connection is not joint in main supply connection.

Hi,
My IGL BP No. - [protected]
My Name - Mrs. Rita Ghosh
Resident - Vikaspuri, New Delhi

There is some issue with the billing amount generated this time for my connection. My bill generally comes between 200-500 Rupees. And this time my bill is 1554 Rupees? When I called Customer care, I was told my BP is also tagged to some Mr. Mahender. I also at times get SMS from IGL referring to Mr. Mahinder. But this connection is under my name - Rita Ghosh.
It is not possible, either the reading was incorrectly taken from my home or there is some system glitch or someone else is tagged with my BP number. Please check or else tell me who to talk at Nodal / Grievance department to register my complaint. I can send Meter Reading again and someone can come check but please fix this.

Registered Mobile - [protected]

Thanks
Rita Ghosh

You are requested to please advise to the concerned person to shift the IGL pipe line at 16A/1501, Vasundhra, Ghaziabad from one place to another place (same location).

I am dialling your customer care number last four days but number is continuously busy, hence sending the on line complaint.

please look into the matter ASAP.

Regards,
B C Joshi
16A/1501, Vasundhra, Ghaziabad
Mob.[protected]
BP No.[protected]

Hi Team, I am not able to register for IGL online portal as "CONTRACT ACCOUNT" not auto populated while registering for online service for BP number :- [[protected] ].
please resolve this as soon as possible.

Thanks
Samarpal
+91-[protected]

जब से हमारे घर में गैस कनेक्शन मिला है, हमें कभी बिल नहीं मिला, एक मैसेज आता है और हम बिल भर देते हैं। अब मैसेज नहीं आया और जब आया तो जुर्माना लगाया गया। जिसके बारे में उन्होंने अपने कस्टमर केयर से कहा कि बिल नहीं आता है, तब वह कहते हैं कि 20/=रूपये अतिरिक्त देने पड़ेंगे तब आपको बिल मिल सकता है। हमने कहा कि जब कोई कंपनी सर्विस प्रोवाइड करवाती है या हम बाज़ार से कोई सामान खरीदते है तो बिल के लिए कोई अतिरिक्त पैसा नहीं देना होता है। यदि यह कंपनी लोगों को सेवा प्रदान कर रही है तो उसे बिल देना चाहिए, अन्यथा इसके खिलाफ कड़ी कार्रवाई की जानी चाहिए, बिल नहीं मिलने के कारण लोगों को अतिरिक्त जुर्माना देना पड़ता है, जो उनके मानवाधिकारों का घोर उल्लंघन है।

Dear Sir/Madam,
I am siddharth, live in gandhinagar, bhopa road, muzaffarnagar. the png gas pipeline working properly in gandhinagar since a long time. But the gas pipeline is not come in our street. and the gas pipeline is going through our street.
please solve this problem as soon as possible.

This is my Sixth(6) Complaint since last 40 days regarding the same matter my earlier complaint no's are mentioned for your ready references :-
Complaint no.[protected], [protected], [protected], [protected] & [protected]

The complaint is regarding the Meter reader which hasn't come since the last bill no.[protected] dated 18.06.2022, after that i got all bills with minimum charges bills without meter reading update and while i was using the PNG regularly I paid all the bills without knowing that the bills are coming without meter reading
1.bill no.[protected] dtd18.06.22 for Rs.192.33
2.bill no[protected] dtd 20.08.22 for Rs.197.29
3.bill no.[protected] dtd22.10.22 for Rs.223.43
4.bill no.[protected] dtd24.12.22 for Rs.243.58
After that I came to know that these bills are coming without reading I given the self reading to IGL and i got the new Bill no.[protected] dtd 13.01.2023 for Rs.5083.18
I was surprised and registered my above complaints regarding my concern that the reading is fine I have given and i have used the PNG regularly but this bill amount should be adjusted with my earlier paid bills as above mentioned 4 no's and after that amount arise is only 3499/- which i have to pay to IGL but your customer care people are of no use every time i registered the complaint and it closed down without giving any resolution and this keep happening for 45-60 days and keep going on, i don't know how long.

So, I request you to understand the complaint and resolve it ASAP or else give me the customer redressal mail id to further complaint to consumer court etc.

Thanks & Rgds
Ajay Chawla
[protected]

Dear sir,
Given address gas pipe line has been mounted and meter has been installed kindly connect gas supply so that we can use benifits of IGL.

House no 40, khasra no 152/ 153, Rajpur Khurd extension, near mcd school, Chhatarpur

Thanks and regrds
Ram Swaroop
[protected]

I applied for new connection at Gaur Grandeur, sector 119, Noida, It's been more than a month, but really very slow & pathetic response from IGL team, struggling to get connection installed but all in Vein

My BP no is[protected]. Meter has not been installed despite repeated complaints on customer care

Connection not provide on our bp no [protected] and [protected] sitll date however we had applied one and half year ago and many time contact to local vendor but still not resolved. so do needful

This is regarding the facing few issues mentioned with M/s Aveer Service Stations services (AIIMS trauma Center, New Delhi)
1. Today (19 Jan 2023 approx. at 05:25 PM) I reached CNG Station. But Staff denied to fill the Gas, he says your vehicle's Filling Point is at back side & here this point we only fill for front side/Right side filling points vehicles only. As the NGV Nozzle available on that point, I have requested multiple times to him to fill on that point itself as no other customer available on the Point at that time. I have informed this incident to Manager as well, but he said the same & asked me to move to other Point. So, I moved to another queue & filled the gas finally. Both (Staff & Manager) Told me this is as per IGL Guidelines only.
This type of issues I have faced in the past as well, but sometimes they filled the gas after Request & sometimes they simply denied. I have requested few times that if this is as per IGL then It should be Clearly mentioned at the stations which type of vehicle/nozzle will be fill at which Point to avoid this kind of incidents. but No action has been taken till date. So CNG station staff forced me to raise a Feedback/Complaint.
2. Most of the times few machines are not working, or the Staff was not available. And there is no Notification/Indication which says that Machine OUT of Order or Staff is not available for few minutes. I have faced this issue few times, when I reached at Point/Machine will came to know that Machine is Out of Order /Staff is not available. 90% of the Times staff isn't available at Most Right machine.
3. There is no Guard at station who can guide the customer, which way has to move/or queue should be proceed.
Request to you please look into this matter & share the details of action.

Thanks & Regards
Dinesh

This is with regards to installation request from Sarita Chaturvedi for IGL gas pipeline installation. Below are the details for your reference.
BP no: [protected]
Name: Sarita Chaturvedi
Address: 32 Third Floor, Silver Park, Shiv Puri, Krishna Nagar, Delhi 10051.
Mb no: [protected]

Email Id: sandeep.[protected]@gmail.com

I would like to bring to your notice that the request has been pending from since long and the INSTALLATION STILL NOT BEING COMPLETED

We have raised telephonic complaint directly to consumer support representative regarding the incompleteness of installation & asking for money to install by your vendor Mandal Gas Representative Vinay Sharma when I refused to give cash he has not active the connection where all connection were active by him in building because all have paid cash, but still action has been taken. This has been pending since long time, after waiting for long, we raised complaint on 17-Jan-2023, service ticket no [protected] . The customer care representative Ms Deepshikha mentioned that request will be resolved in 24-48 hours, however no action been taken till now, which is very disappointing.
Get the installation complete as soon as possible else we will be escalating the issue further without any wait to the below.
--
Regards, Sandeep Chaturvedi

Ticket [protected] closed without resolution :

Please confirm date of resolution, since I see new wrong bill generated with wrong amount . Please call me at [protected] for customer resolution since this wrong bill generated will not be acceptable to be paid .

Reason in below email trail mail:

14 feb 2022 meter closing reading: 284
13 jan 2023 meter reading : 449
Total units for which bill needs to be generated and paid : 165, Please do the needful and call at [protected] for any discussion

Kindly do the needful.

Below wrong bill generated : Invoice No. : [protected]
모
Bill Period
Bill Amount
Invoice Date
[protected] To[protected]
11, 797.04
[protected]
Due Date
.
[protected]

Dear Team,
IGL is increasing my LPG bill inspite of the fact that the house is vacant for the last 6 months and noone is there is consume it
Connection number[protected] in the name of Pawan kumar

I have already made many complaints to the IGL complaint center regarding this, but no action has been taken since 2019. My new connection no. [protected] linked to Mohit Rawat started in 2019, after replacing the older connection no. [protected], which was in the name of Mahabir Bisht. The older connection no. [protected] has physically uninstalled in September 2019 and doesn't exist anymore at my address. But the IGL has not disconnected this old connection in their records and continued generation bills. The billing guy is harassing me to pay the bills of connection which I am not using and doesn't exist at my address anymore. And billing person is still approaching to generate the bill for the older disconnected connection, which probably the IGL hasn't disconnected from records yet. I have already made many complaints but IGL is not taking suitable action to sort out this and harassing me mentally. Please remove the older connection ASAP [protected] from my address as it does not belong here anymore.

IGL (Gas Pipeline Com) is destroyin work ethics and damaging properties
1. Untraimed & Unprofessionals are workong
2. No qualified suervisor
3. Breaking already sewage or water pipelines already laid in
4. Damaged open drainage - blocked water is entering into the foundarion of houses & into ground floors
5. Blocked water is home to breed mosquitos to spread malaria, dengue or collera

6. Dont take pipeline gas - they will destroy ur house...street and sewage n water pipes

Kindly, stop such irregularities as they are not meeting government guidelines at all

IGL (Gas Pipeline Com) is destroyin work ethics and damaging properties
1. Untraimed & Unprofessionals are workong
2. No qualified suervisor
3. Breaking already sewage or water pipelines already laid in
4. Damaged open drainage - blocked water is entering into the foundarion of houses & into ground floors
5. Blocked water is home to breed mosquitos to spread malaria, dengue or collera

Kindly, stop such irregularities as they are not meeting government guidelines at all

Gas leak detected around stove area.