Indraprastha Gas Limited [IGL] Complaints & Reviews

Hello Sir,

I want to inform you that i submitted my all documents in May 2021 still installation is pending. Nobody responding about this. They are talking system is on update always.
My BP no. [protected].

We are facing same problem from last year.please resolve that issue at your earliest.

Regards,
Mahesh
[protected]

Hi,
I had submitted my documents and check of Rs. 7000 against security deposit on 13-May-22 to IGl representative. But my connection is still pending. I have tried to file complaint twice, but of no use. The SLA for a new connection was mentioned as 30 days (which itself is way too high), but it's been 50 days and I don't see anything happening on this request.

This is totally unacceptable from the sole PNG connection provider in NCR region and there's no option available to escalate this to senior management of IGL

Kindly help me get this issue resolved.

Best Regards,
Gaurav Ahuja

Respected Sir/Mam,
I'm a resident of NEELKANTH BHAWAN SANT NAGAR BURARI DELHI 84.
It's been 3 months since installment of IGL gas pipelines underground in our locality.
The respected authorities were supposed to reconstruct the ground above after the
Thankcompletion of installation, but till now there's no action taken. We also approached the Maintenance Department but there was no positive response.
Since the monsoon season is approaching the situation will only get worse. So i request you to please look into the matter and resolve our issue of road reconstruction as soon as possible .
You

IGL is not refunding my security and advance payment. I m following from last one year. I m not getting any response from IGL.
Thanks and regards
Harish Kumar

M/s Havnis Industries

BP Number [protected]

Greater Noida Zone

In the month of March 2022, few IGL people came into my street no 16 balbir nagar behind tent wala school near geeta niketan mandir to insert the gas pipeline as my neighbour requested for that, they broken the road ramp but neither they removed the dump like stones nor they constructed it again. I have complained in North East MCD as well via email but not received any response. We have asked the neighbours to complain from their end but they even don't care.

the things are getting worsed, as the street is very narrow even less than 6ft. Water came out of house got stuck into road broken pieces...which gives birth of mosquitoes and insects...there is no space to even the park the scooty now. please help and forward the complaint to relevant organization who can look into this as soon as possible.

I applied for gas line on 6th June When a demand of ₹ 15.14 paise came from Indraprastha RK Puram office, I deposited it on June 11, but even after that, my gas connection is not being done till date and different types of excuses are being made again and again.2022..

Respected Sir,

I am residence of K-2, Block, Mahipalpur, New Delhi -110037. In 2019 our colony is installed IGL pipe lines. I also applied for IGL gas connection. Pipes and meter were also installed under my application. The connection is not started yet.

My BP No. is [protected]. & CA No. is[protected]
My BP No. is [protected]. & CA No. is[protected]
My BP No. is [protected]. & CA No. is[protected]

I am request your customer Care so many times, but not received any resolution from him.

We therefore request you to please see and resolve our problem at your earliest.

Thanks & Regards

Pawan Kumar Bhargava

My name is Upasana Dwivedi, resident of Tower J Flat no 77 14th Avenue Gaur City 2 Noida Extension. I have applied for a new connection on 20th of May 2022 and given a cheque of Rs. 1000/- for security deposit which was encashed on 10th June 2022. I contacted the person who came to collect the documents to inquire about the connection status to which he said that IGL people are working in other towers of the society. Please go and contact them. I connected with the customer care and the service request no [protected] was raised on 20th June and I was assured that it will be done within 5 days and on 26th I got a message that the request is closed and there has been no resolution to my query. Today when I called customer care, Mr. Aditya said that it will take another 90 days to get the connection installed.
Please look into the case and resolve the query and get the connection installed and provide me a time frame for the same.

I applied for new PNG connection registered with mobile number [protected] around 4.5 months ago. But Gas supply is not started yet. They have maximum timeline of 3 months for a new connection. I have called their customer care many times, But no use.

Kindly look into this and get me new connection started ASAP.

Respected sir/ma'am

This complaint is in regards with my IGL connection containing number [protected], [protected], [protected], [protected] in the name of Anju Mehta. House address where these connections have been allotted is "416/1 Jangpura Lane New Delhi 110014."
I have applied for IGL connection in the month of January 2022. IGL claims to install gas pipeline in 90 days. today is 24th of June and its been almost 7 months i.e 200+ days now. only the pipes are installed and a pit outside my house is digged which is my main concern. The officials dug the whole road about 2-3 weeks ago and it is pending until now. No valid response is served by the concerned engineer named Aakash (M no. [protected]) and he only misbehaves and disconnect the call on my face. Now he is not picking up my call and the person who was supposed to dig and install IGL pipes and cover that pit is also not responding. I don't know his name but his contact number is [protected].
I also contacted the customer care number in which they affirmed me to resolve this issue within 3 days, pertaining complaint no. [protected] and the name of the concerned person is Roshan.
Monsoon season is about to begin and that pit can cause serious injuries to pedestrians and children.
It is pertinent to mention that out of 4 Connection numbers, only 1 meter is installed and rest all work is pending.
Its total negligence on the part of IGL and its officials. If any damage is caused due to their negligence to any person or property, only IGL is to be held liable.
Its my humble request to please see to this matter and resolve the issues as soon as possible.

Kind regards
Advocate Tejas Mehta
[protected]
[protected]

Hi,
This is regarding my igl connection with BP no- [protected]. This is to inform you that we are suffering from your services. From past few month your staff are not capturing proper reading and next month they combine both reading and make bill which is no possible to pay at one time.
Last month i have used around 3800 units but they sent me bill of 14 units, when I received my bill on my mail i’d i tried to reach your manager in north delhi(110039) Mr. Piyush Kapoor but hardly he picks any call after calling him 20-30 times he picked called and told me that my updated bill will be sent shorty but its been 13 days since i am complaining for Updated bill but i haven’t received any updated bill yet. This month is going to end and my next bill will also get generated and it won’t be possible for me to pay such huge amount at one shot.
I also want to register complaint against mr piyush kapoor (delhi north), Ravi Thakur (billing delhi north) for harassing me and for not giving me proper guidance. My time and my mental peace is also get effected due to this.
I hope you will take action against both of them otherwise last option will be to go to consumer court .

Thank you
Warm regards
Anurag gupta
Denim-X

Dear Team

I Pratik Rana resident of H-2/14g Mahavir Enclave New Delhi

some of your employees Mr. Amrender Singh,
Mr. Satish & Team (supervisors of west zone) are not helping me from last 3 months they send some of your vendors for connection on demand that if we pay them money like 3k-7k then they will provide the services or they will not

today in the afternoon Mr. Anil one of your employee came to us but then he said that we are not giving them money as per there demand they said

(iss building se zyada paisa nahi milega issiliye hum connection nhi krenge aapko jaha jakr complaint krni hai krdo)

Team IGL I request you please look into this matter as it's quite difficult for us to manage now

I am attaching the person photograph below who came to us and said of this stuff

Mr. Satish : +91 [protected]
Mr. Amrendera Singh: +91 [protected]
Mr. Anil: +91 [protected]

Regards,
Pratik Rana
Ph. no. : +91 [protected]
+91 [protected]

I get only meter and pipe fitting in my home against my application dates 14.12.19. customer care (Complaint No-[protected] dated 18 June 2022. Request to the my line to main line beneath my building and start supply to my house and oblige.

I pad for my Domestic PNG Connection on 6-Oct-2021, got the meter installed in Dec-2021, but the connection has not been done for the Gas supply yet. Even after multiple complains to the portal and the Customer service forum, my connection has not been done yet. Please Help.

After being fed up with local authorities like Mr. Sidhant and Suneel Yada, I am forced to write to you.
I would like to bring the following facts into your notice.
1- 20th April to 30th April, I kept on talking to customer care to depute someone, once someone asked me to apply on line also even that has been done. Someone asked me to keep cheques and documents ready even that has been done on 5th May but nobody collected, then on 12th May I got a call from Sumit Yadav to share documents on whatsapp and pay money on line which has been done.
Its has been two months when I am pursuing for new connection and On my request one week before a person from your company visited for site inspection on 14th June and assured connection next day.
2- I spoke to sumit, he said now installation is not in his hand.
3- i got a cell no of Mr Sidhanta from our society but even he is not bothered and said there is a shortage of material. I stay in JMD Gardens where from my balcony the pipe line is already there they have just put meter and start. I have started this 60 days back to shift in the new house with IGL connection as we don’t have any LPG cylinders as I am staying in the same society JMD Gardens and using IGL connection for last 1 year.
This is how your company treat customers. The behaviour of Sidhant is also not good rather he is not willing to help customer. If you check online application you will find application which has not been processed at your of 20th April.
I wanted this connection before renovation but even this is over.
Kindly help amd get the connection installed. I am in JMD Gardens where the connections are already there and I dont think there will be any issue of connection.

I would request you to help me so that I can properly shift and don't go back to LPG cylinder. Now I am left with only one option except to write to all of you.

Thanks
Sandeep Saxena

Sir,
I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in December 2019 for my house hold domestic use and handed over a cancelled cheque to the Representative. However even after constantly follow ups I didn't get any proper revert from any of your executive and everyone is trying to transfer their responsibility to another...

This is regarding BP [protected] of Ajay Bhardwaj. The flat has been vacant for a year still we are getting bills. I compained on IG: Whatsapp. on [protected] and 904 and sent them the picture of meter on 7 and 15 May 2022 and 9 Febraury but there has been no action so far. The meter reading remains the same for a year 01375574, the last three digits in red. Please resolve this asap.
Thanks.

Dear sirs,
Please refer following complaints:-
Date:[protected]
Time:- 07:30 to 09:20
Complaint no:- [protected]
Reason:- high voltage

Date:[protected]
Time:- 07:40 to 09:20
Complaint no: [protected]
Reason:- high voltage

Date:[protected]
Time:- 06:15 to 10:10
Complaint no:- [protected]
Reason:- high voltage
We have to shut the station down due to Frequent high voltage which results into non distribution of gas to transport vehicles ultimately affecting industrial production of the state and its GDP.
An efficient power supply is essential for optimal progress of economy.
It is requested that this problem be resolved at an early date.
Thanks and regards,
Commodore R S Dhankhar, Retd
Proprietor Sakushal Urja Enterprises

Please refer following complaints registered with NDPL:-
Date:[protected]
Time:- 07:30 to 09:20
Complaint no:- [protected]
Reason:- high voltage

Date:[protected]
Time:- 07:40 to 09:20
Complaint no:- [protected]
Reason:- high voltage

Date:[protected]
Time:- 06:15 to 10:10
Complaint no:- [protected]
Reason:- high voltage

Frequent high voltage to the CNG Stn located at Sec30 Rohini forces us to shutdown the Stn because of danger of damage to electrical equipment.
Therefore gas is not supplied to industrial vehicles critical for supply and distribution of goods. Ultimately it affects industrial production output and the economy/GDP of state.
It is requested that such power fluctuations be eliminated by NDPL.
Thanks and regards,
Commodore R S Dhankhar Retd Proprietor Sakushal Urja Enterprises
For Indraprastha Gas Limited.

Dear sir
I applied for connection
My registered no is [protected]
Main connection in street has been installed but supply has not been restored. I called your customer care thousand times but they are least bothered.
Kindly get it started
Unsatisfactory response is disappointing
Regards
Amita Kapoor
[protected]