Indraprastha Gas Limited [IGL] Complaints & Reviews

I get only meter and pipe fitting in my home against my application dates 14.12.19. customer care (Complaint No-[protected] dated 18 June 2022. Request to the my line to main line beneath my building and start supply to my house and oblige.

I pad for my Domestic PNG Connection on 6-Oct-2021, got the meter installed in Dec-2021, but the connection has not been done for the Gas supply yet. Even after multiple complains to the portal and the Customer service forum, my connection has not been done yet. Please Help.

After being fed up with local authorities like Mr. Sidhant and Suneel Yada, I am forced to write to you.
I would like to bring the following facts into your notice.
1- 20th April to 30th April, I kept on talking to customer care to depute someone, once someone asked me to apply on line also even that has been done. Someone asked me to keep cheques and documents ready even that has been done on 5th May but nobody collected, then on 12th May I got a call from Sumit Yadav to share documents on whatsapp and pay money on line which has been done.
Its has been two months when I am pursuing for new connection and On my request one week before a person from your company visited for site inspection on 14th June and assured connection next day.
2- I spoke to sumit, he said now installation is not in his hand.
3- i got a cell no of Mr Sidhanta from our society but even he is not bothered and said there is a shortage of material. I stay in JMD Gardens where from my balcony the pipe line is already there they have just put meter and start. I have started this 60 days back to shift in the new house with IGL connection as we don’t have any LPG cylinders as I am staying in the same society JMD Gardens and using IGL connection for last 1 year.
This is how your company treat customers. The behaviour of Sidhant is also not good rather he is not willing to help customer. If you check online application you will find application which has not been processed at your of 20th April.
I wanted this connection before renovation but even this is over.
Kindly help amd get the connection installed. I am in JMD Gardens where the connections are already there and I dont think there will be any issue of connection.

I would request you to help me so that I can properly shift and don't go back to LPG cylinder. Now I am left with only one option except to write to all of you.

Thanks
Sandeep Saxena

Sir,
I would like to file a grievance against non issue of domestic gas connection. I am literally frustrated now, since I applied for IGL Gas pipeline connection in December 2019 for my house hold domestic use and handed over a cancelled cheque to the Representative. However even after constantly follow ups I didn't get any proper revert from any of your executive and everyone is trying to transfer their responsibility to another...

This is regarding BP [protected] of Ajay Bhardwaj. The flat has been vacant for a year still we are getting bills. I compained on IG: Whatsapp. on [protected] and 904 and sent them the picture of meter on 7 and 15 May 2022 and 9 Febraury but there has been no action so far. The meter reading remains the same for a year 01375574, the last three digits in red. Please resolve this asap.
Thanks.

Dear sirs,
Please refer following complaints:-
Date:[protected]
Time:- 07:30 to 09:20
Complaint no:- [protected]
Reason:- high voltage

Date:[protected]
Time:- 07:40 to 09:20
Complaint no: [protected]
Reason:- high voltage

Date:[protected]
Time:- 06:15 to 10:10
Complaint no:- [protected]
Reason:- high voltage
We have to shut the station down due to Frequent high voltage which results into non distribution of gas to transport vehicles ultimately affecting industrial production of the state and its GDP.
An efficient power supply is essential for optimal progress of economy.
It is requested that this problem be resolved at an early date.
Thanks and regards,
Commodore R S Dhankhar, Retd
Proprietor Sakushal Urja Enterprises

Please refer following complaints registered with NDPL:-
Date:[protected]
Time:- 07:30 to 09:20
Complaint no:- [protected]
Reason:- high voltage

Date:[protected]
Time:- 07:40 to 09:20
Complaint no:- [protected]
Reason:- high voltage

Date:[protected]
Time:- 06:15 to 10:10
Complaint no:- [protected]
Reason:- high voltage

Frequent high voltage to the CNG Stn located at Sec30 Rohini forces us to shutdown the Stn because of danger of damage to electrical equipment.
Therefore gas is not supplied to industrial vehicles critical for supply and distribution of goods. Ultimately it affects industrial production output and the economy/GDP of state.
It is requested that such power fluctuations be eliminated by NDPL.
Thanks and regards,
Commodore R S Dhankhar Retd Proprietor Sakushal Urja Enterprises
For Indraprastha Gas Limited.

Dear sir
I applied for connection
My registered no is [protected]
Main connection in street has been installed but supply has not been restored. I called your customer care thousand times but they are least bothered.
Kindly get it started
Unsatisfactory response is disappointing
Regards
Amita Kapoor
[protected]

Sir,
Installation of NEW IGL CONNECTIOM PENDING FOR MANY DAYS . No body responding . I have tried all sources

Regards
[protected]

Kindly refer to BP No [protected].I am 74 years old senior citizen & retired senior Army Officer .I had got the above connection deactivated in 2012 on my own request since I shifted out of Greater Noida .I wish to get it activated again.
I am told that rupees 3000/- shall be charged as penalty for reactivation which is exorbitant. May i request you to look into the matter & reactivate the connection without penalty.
Thanks & regards .

Sir, I Have been trying to get installion work of new IGL connection completed for last 10 days. But I m getting no response from any where .
Only being trolled from one contact number to another number ..

Can you help?
Regards
[protected]

Dear Sir
We have applied for our connection in 2019, with IGL Registration No.[protected]. Every time IGL people are giving us different different number to contact related to our connection.
Last Jan 2022 they came and fixed the meter. And till today nothing is happening.
Same thing everybody saying eve if today i.e. 14th Jue 2022 I am giving you one number contact him.

During the agreement the marketing person said give the full payment we will connect it within 3/4 months.
Since then IGL is earning interest against our full payment.
But still today nothing is happening.
Our consumer number is [protected].
Kindly look into this matter asap because rainy season is coming and again IGL vedors will say Delhi Govt will not allow for digging.

Thanks

Sidharth Misra
[protected]

I had contacted the consumer care number for gas pipeline connection . A worker came from there and he took important documents essential for connection from me on 23 March 2022 . After some time a worker named as Ashish came and he badly behaved with me . I complaint about him to company . After that after many calls they sent another worker but he called Mr Ashish again and he refused to do connection . After that they are not responding .

I am nitish kumar my home address is in 39/12 railway colony kishan gunj i have deposited security money too but no gas connection has come yet my BP number is [protected]

I had applied for gas connection in July 2021 and paid rs7000 in cash for the same. But there was no action afterwards. No one came to install the gas connection. I had called the customer helpline several time but no relevant response was there. It's been almost a year no action is taken to install the connection. Such poor service

महोदय,
हिमायूं पूर गांव, सफदरजंग एन्कलेव, नई दिल्ली में एन.सी.सी. पार्क के सामने मकान न. 113, 114, 115, 116, 117 व अन्य के आगे पी.एन.जी. की नई पाईप लाईन डाली गई है। लाईन बिछाने के कई महीने बाद भी खोदी गई सड़क को ठेकेदार द्वारा ठीक नहीं किया गया है। इस संबंध में ज्ञात हो कि बारिश का मौसम आने वाला है, जिसकी वजह से बारिश का पानी ठेकेदार द्वारा खोदी गई ट्रेंच के माध्यम से सभी मकानों की नींव में जाएगा, जिसके कारण कोई भी बड़ा हादसा हो सकता है, मकान गिर सकते हैं, जिसकी सारी जिम्मेदारी IGL के ऊपर ही आएगी।

2) अत: महोदय से निवेदन है कि जिस ठेकेदार ने यह काम किया है, उसको निर्देश जारी किया जाए कि जल्द से जल्द उस सड़क को पहले जैसा बनाये, जिससे कि संभावित दुर्घटना को होने से रोका जा सके।
आशा है आप इस विषय में जल्द ही ठेकेदार को निर्देश जारी करेंगे।
धन्यदाव सहित ।

IGL is looting people, they misbehave with the people, if someone complaints, they are thief, they just try to keep on making money without even doing any work.

To
The IGL company
R.k puram
Plot no-4 sector-9
New delhi-22

Sub:-replacement of defective meter
Resected sir,

I hereby notify that the IGL meter in my house BP no-[protected] and connection name- sunita and neeraj.my new connection is not working in meter problem and regulater related problem.I have complaint many times for customer care but no acrion has so far been taken...

हिमायूं पूर, न. दि. एन.सी.सी. पार्क के सामने के आगे पी.एन.जी. की नई पाईप लाईन डाले हुए कई महीने हो गये है लेकिन खोदी गई सड़क को ठीक नहीं किया गया है। बारिश में पानी ठेकेदार द्वारा खोदी गई ट्रेंच के माध्यम से सभी मकानों की नींव में जाएगा, जिसके कारण कोई भी बड़ा हादसा हो सकता है और कई मकान इसके कारण गिर सकते हैं।
कृपया संबंधित ठेकेदार को रोड जल्द से जल्द ठीक करने का आदेश जारी करें।
धन्यवाद सहित।

The road in B-3 block, Sector-17, Dwarka, Delhi was dug up for laying of new png pipe line by trenchless system around 3 months back but the same has not been repaired till date. The road is badly damaged and the pits are lying open which are posing a great danger to the vehicles as well as pedestrians. Today i.e. on 23.05.2022 (Monday) after a heavy spell of rain, my car got stuck in the open pits in the parking area and cannot be moved from its position. It is damaged from many sides. I have requested the contractor executing this work as well as Mr. Arun Yadav, Project Manager but no response has been received from them till date. As such it is requested to repair the road/pits immediately to avoid any major mishappening. Plz note that in case of any accident, the IGL will be wholly responsible for it.
Hoping for an immediate action on the matter.

Thanx & Regards

Khazan Singh

Block B-3/67, Sector - 17,
Dwarka, New Delhi - 110078
Mobile No. [protected]