Indraprastha Gas Limited [IGL] Complaints & Reviews

My BP no is[protected] I have already paid a additional security 500 in march2021 and now in March 2022 igl have applied extra 500 in this bill due to extra cunsumption in blill every year i have to pay 500 extra in name of security where I have already paid 6000 at the time of connection we have a zoint family there fore our consumption is more and what about the nuclear family please look at this matter urgently...

My grandparents applied for new connection on 10th january' 2017. Connection number is [protected] in the name o[censored]SHA SOMANI, R/o D-14A/22, Model town - 2, Delhi. Pipeline & meter is installed but connection is not active.
I am calling on customer care number from 15 months but no action was taken. Then I started emailing to nodal officer since sep'21. (emails r attached). In response a person from IGL came to start the connection...

I have been paying installment for 6000 security deposit in added into bills from last 2 years.
Now when the installment is over, additional 500 as Consumption Security Deposit charges have been levied on to the bill. This is unfair, as consumption is same since the start of connection.
They are doing this unreasonable practice and we don't get any interest of having money deposited with them, unlike bses....

We were not in our apartment since December 2019 till September 2021.
Before locking the apartment our meter reading was 275.000, and we clear all dues till meter reading 275.000.
During period of locking of apartment, IGL has taken the advance payment from us on 26/03/2020 and 11/06/2021 for INR 552.64 and INR 781.21 (attached payment history snapshot from my IGL account (PaymentHistory.JPG).). These payments are done on estimated...

I applied for new connection on July-2021. My payment was successful on Aug-2021. And till that date i am continuously following up for meter installation. After so many complaints and 5 months later in Jan-2022, finally my meter installation was done but the gas line is not connected to main underground line.
A new struggle and new series of complaints begin but IGL has no positive action till date. Request you to help in resolving...

I applied for a new domestic PNG connection in december2021. I have submitted security deposited and all property papers in December 2021, and the amount of rupees 7000 has been deducted from my bank.
The time limit for new gas connection is stated as 2.5 months, but it's soon going to be more than 3 months. Even after repeated complaints to IGL helpline, I have not received any resolution from the IGL authority.
I appeal to...

Hi
I requested for a new connection at address
WZ 97 ground floor ram garh colony gali number 14

VC number : [protected]
Contact number [protected], [protected]
Setup was done around 1 month ago
But underground connection is still pending
Have raised multiple complaint but it is not resolved.

On calling igl help line, they provide numbers which do not pick the call or just...

This is to inform you that the settlement of amount had been done from our side for total disconnection of ths connection after paying dues at mediation center Qutab enclave after your notice on 15 dec 2021 to present on that date and clear the dues and made the settlement after paying dues.. now after 3 months I am getting the messages in my mobile inbox and meter reader to cum on my premesis again and again to pay the due amount how come...

The company is raising monthly domestic gas consumption bill on adhoc basis. It does not mention the initial and final reading of the meter in the invoice. Several request has been sent through their whatsapp number but no response has been given....

Despite sending email query and calling multiple times, there is no response to query. Worst customer care I have seen till now. IGL is only concerned about sending sms/email to get the payment, it does not care to respond to customer query. Taking advantage of it's power. It knows gas is must for customer, so even if it does not respond, where will customer go ? So it takes customer for granted and makes fool of customer by providing support...

Dear Sir / Ma'am

I i B.P No. [protected] have applied my IGL connection on8 february 2022 Meter has been installed on my premises from last 1 month. No connection has been made from ground level. I am doing follow-up with IGL team but no satisfactory response received till date. I am facing lots of problem because of no response from IGL team. I want that please take appropriate action on urgent basis....

BP no. [protected]. I had contacted IGL in Aug, 2020 for disconnection of IGL pipeline from my house, a customer care executive told me that I should get temporary disconnection but did not informed me about any charges related to that. IGL did temporary disconnection and charged me for removing pipeline. Now I have asked them for permanent disconnection and to my surprise, they have slammed a bill of Rs 1298/- to me. I am writing emails to...

Respect Sir/Mam,

I have a IGL connection for last year, but few month ago Meter Reading not propely check like month wise i will pay the bill for month wise but next bill generated is too high amount. this month bill generated is 6513 for date on 18.02.2022. last bill to pay 1493 this month is amount is too high.

requested to you please check propely the Meter reading as soon as possible.

MY BP...

I had made complaint on March 04, 2022 to replace old and faulty gas stove. But even after passing of 90 hrs still service has not been done. My BP number is [protected]....

Pls look into my IGL BP No. [protected]. In same building new connection getting connected....

My Name Rajiv Kumar
my BP no[protected]

IGL Not Proving connection yet

Apply date 20/11/2021

Meter Instillation 13/12/2021

Still note getting connection
very poor service
give me reason for dealy...

I request many times over phone my complaint but till time I have no any relief. I want to shift my IGL Meter because this is just on my Gas chulha, and most dangerous for my family. Please shift the IGL meter....

Sir, I live in Bhagat Colony, Gali No 4, house no 69, Sant nagar Burari Delhi. In our area your company has recently finished IGL pipeline fitting work. At our above address work is not completed in a proper manner. Your company workers did not finished the work and it has been pending for the last 8 month. Many telephonically complaint to area manager, Inspector and contractor have been made during this time period but all in vain. All your...

I am having igl connection in my flat c222 gaur cascade rajnagar extn ghaziabad. I am not using the gas since last 2 yrs during Corona
Igl is issuing bill and leaving penalty and not clarifying. I have called so many times, either they are not picking call or not clarifying....

This e-mail is to inform you that on 1st June, I paid 7000 each for 2 different premises and till date there is no update in reference to when it begin.

I have a senior citizen at home and looking at the current circumstances, I need the same to be taken care of ASAP

BP # [protected] (Under Harpreet Kaur)
BP # [protected] (Under Harjeet Kaur)

I raised a complaint over the phone a week and...