Indraprastha Gas Limited [IGL] Complaints & Reviews

At Nanak Pio, Delhi CNG station there is no availability to fill the tyres' air. The pump has a machine but it is always off and there is no attendant. I have been visiting the pump for more than 6 years and I have never seen the machine working. Every time I have to go to another pump where the air is available. When I enquired about the same the pump attended said it is the responsibility of the cleaner, but in the past 6 years I have never seen him. This claim can be crossed check through the CCTV footage of the pump.

Dear IGL Associates.

I have been requesting IGL for a long time to get the gas connection started in my house but I am not getting any hearing.

Even IGL 's staff didn't corporate at all demanding money for changes in pipe line which was installed wrongly by IGL staff.

It has been 2 to 3 months with followup with IGL area supervisor, engineer, sometimes they say there is gas leakage in ground floor connection, sometimes they say that the pipeline is installed wrong.

Reference:-
IGL Meter No:- ITR00271614/10/20
Complaint ticked No.:- [protected], dt:- 06/08/22, Operator:- Sandeep Kumar.
Address:- D-21, Rajpur Khurd, Gali No.2, P.O . Maidan Garhi, IGNOU, N.D. - 110068
Contact Person:- Mr. Krishan Singh Bisht (Mob:- [protected]/ [protected])

Name of Staff IGL worker who working in Rajpur Taritory

Please look my complaint on priority basis.
As are waiting since long time.

B.Regards.
Krishan Singh Bisht
Mobile:- [protected]

This complaint is regarding concrete casting done for gas pipelines by IGL company on the by side of my main entrance. They have dug holes for connections and left them unfilled, some were filled, but not repaired up to the level. Further, they have cast a pillar type structure which has blocked the water flow of drainage, they have filled concrete in my drainage. The pit dug by them also gets filled with rain water and cause many problems. I have been complaining them since more than a month, but it is totally in vain.

I requested for permanent disconnection of my bp no [protected] 0n 18 july after that I called again on 29 july than 1 August n 3rd August...i was provided with a no of control room [protected] & the persons misbehaved on call and misguided me that they will attend my complaint today n did same on each day uptil now my complaint registered is not taken care of and igl staff from control room keep misbehaving ...I have all the call recordings of them ...I need to shift my house and I can't wait for an engineer daily sitting at home I have work to do... kindly resolve my issue as soon as possible otherwise I will file a legal complaint against igl

Pressure is slow need to increase

We have applied for a new igl connection 3months before but no action has been taken.We have called for customer care but nobody is ready to listen.We already had igl connection on our first floor now we applied it for our ground floor but no one is bothering
we are facing so much of trouble

Hi Team,

I applied IGL connection on 29 June 2022 and it is not getting installed even after a month, I am a working professional two days back one evening got the call saying tomorrow installation has to be done but since I had to go to office I could not get it done and requested them to reschedule to day after that and took a leave.
But they are not coming for installation now, they are saying we will only inform you one night before. How can working person be free, atleast couple of days prior information must be given.
BP Number - [protected]

Gas is not being used as premises and Bill is generated as 1000 /- for last month citing 'last 2 billing cycle average billing '. Not sure whose avg billing as I have never received bill of 1000 even when I was using it. Max 100-200 inr only. More than 10 days have passed after temporary disconnect wherein last meter reading was noted as to be same as shared regular over whatsapp for billing incl the 'cycle ' for which 1000 rs bill is generated at random. Sheer harrassment and apathy of igl institution. Don't recommend at all. Better to use cylinder only.

Copying latest mail sent to customer care as they just respond like dumb robots and no useful action is taken. Hope something happens after notification here.

_±++±±+++±++++++
Kindly note below and update ur records so that I do not get these useless 'reminders' again.

1. CONNECTION is already Temporarily disconnected by your rep Mr Tejbir on 17th july.

2. Last meter reading was also noted by him as to be same 64 - 22 as shared with you for past 3years due to NON USAGE and yet paid for.

Have some basic shame and decency not to fleece customer without usage o[censored]r service. Payment of minimum 100/- was still ok but arbitrary amt of 1000/- is not.

3. I have already complained regarding this arbitrary 'bill' in previous mails for past reminders. Even on 17th July I had recd ur response in mail that it will be corrected and yet after 10 days I am getting this reminder.

Kindly ensure you fix ur system so that it does not keep sending them out as I won't be paying for something I haven't used. Correct the bill and it will be settled.

It's pretty obvious that u don't even deserve minimum billing as no action is being taken despite numerous complaints and system is working on autopilot without proper monitoring. Doesn't even justify ur salary if you can't work on it.

When I'd logged request for disconnect, ticket was immediately closed even before acting but this one seems to be dragging on endlessly. Priorities seem to be clear to just extract money from customer and nothing else regardless of facts.

In any case, do not threaten every time about disconnect, pls go ahead and do it, I[censored] CAN!

As such even for temporary disconnect I had wait a year as u kept saying can't do anything about it and I to come especially and open premises for ur rep. It's a pathetic system u have, take it as feedback. BP [protected].

Thanks!

OUR New IGL connections BP No:[protected] & [protected] not in working conditions since last 3 years. No Gas supply. other nearby locations are working with IGL. All the neighbors required the service but there is no any action taken by IGL for continuation the gas supply.
Regards,
Kuldeep
124, Radha Kunj-2, Nand Gram
Ghaziabad

[protected] cutomer ID, I got a high bill this month even I haven’t used it. I paid my bill last to last month. Last month my bill was approx 1500 and bow I checked it this month it is approx 5500+. Are you guys serious about this? Please check it and resolve it.

There is some problem in gas pipe, as we simmer the gas stove the gas is not coming.
Please send the engineer against the BP number [protected]

Hello.
I Kanchan Tiwari, resident of Metroview Apartment, Flat No. 423, Dwarka Sector 13, PKT B, Dwarka, New Delhi 110078, hereby launching a complaint to divert the pipeline running within my said premises. The wall on which the pipeline has been installed falls in the balcony area which has major seepage problem & needs repair & maintenance at the earliest to avoid sever damage to the structure.

This mail is to take immediate action in this regard & divert the pipeline from the existing route on immediate basis.

Pl. contract [protected]/[protected] immediately for needful

Thanks
Kanchan Tiwari
[protected]

We have applied for the New Gas Connection in floor from 1st to 3rd floor. They have laid the gas pipe properly in first floor (please see attached image as floor1). But in 2nd & 3rd floor on dated 7 June 22 they have not laid down the gas pipe properly (it is very close to the door) and they have laid down only half the pipe in the kitchen above wash basin (please see attached image as floor2_3).

We will not be able able to connect the gas pipe with gas stove using long rubber pipe as there is sink (to wash utensils) inbetween.

We have talked to the supervisor when they were doing this and they responded we will fix this but they didnot fix this.

We have also talked to customer care many times they assured, they will be sending person who will check the same but no one came.

Please visit and pipe need to be installed properly.

Consumer Number: [protected]
Phone No - [protected]
Email id - [protected]@gmail.com

My family left India on the 30th of June 2020. Since Corona was at its peak at that time and flight options were rare, we had to leave abruptly and without much planning. However, I still logged a service request for temporary disconnection([protected]) a day before on the 29th of June 2020 and duly informed you guys that we need our connection to be disconnected temporarily as we need to leave India urgently and won't be returning anytime soon. Since then I started on a tiring vigil with your CUSTOMER care guys interacting with them on email as well as Twitter for a few months trying to explain the same thing over and over again but your guys kept sending me bill after bill although I had requested you guys to do the temporary disconnection as we weren't using your services anymore. After a few months, I just gave up because I was tired of dealing with brainless ###. Now, since the last few days, I'm getting harassment messages from you guys regarding some inflated bill amount and threatening us of disconnecting and us required to pay severe penalties on trying to get the reconnection etc. and all the ### that you guys are known for.

I'm thereby requesting you guys whom I expect to have a lot more common sense as compared to your CUSTOMER care guys, to please look into this, get the temporary disconnection done at the earliest and all the senseless bills charged against this account reverted immediately.

Only igl cng pumps provide receipt after filling cng in vehicles but other petrol pumps, which provide cng does not provide receipts.we have a right to get receipt.so igl must take immediate action to provide receipt to customers in Delhi.if their is a receipt then we can make a stop on cheating

The pipeline has been incorrectly dug in my neighbor's premises instead of mine. Further, the workers who came to dig the hole also broke a water pipe and left the dug open after digging. This is highly frustrating, I have been calling on the customer care to complaint everyday but no resolution. It has been over 3 months. Please help us resolve.
Address: 33-A Rameshwar Nagar near Azadpur, Delhi

In our street every house is connected with IGL connection. But 3-4 houses not connected. After so many call and complaint there is no positive response.
However we have submitted the security amt and advance consumption amount.
BP#[protected]
Please look into the matter
Regards
Raj Singh
[protected]

Hello Sir,

I want to inform you that i submitted my all documents in May 2021 still installation is pending. Nobody responding about this. They are talking system is on update always.
My BP no. [protected].

We are facing same problem from last year.please resolve that issue at your earliest.

Regards,
Mahesh
[protected]

Hi,
I had submitted my documents and check of Rs. 7000 against security deposit on 13-May-22 to IGl representative. But my connection is still pending. I have tried to file complaint twice, but of no use. The SLA for a new connection was mentioned as 30 days (which itself is way too high), but it's been 50 days and I don't see anything happening on this request.

This is totally unacceptable from the sole PNG connection provider in NCR region and there's no option available to escalate this to senior management of IGL

Kindly help me get this issue resolved.

Best Regards,
Gaurav Ahuja

Respected Sir/Mam,
I'm a resident of NEELKANTH BHAWAN SANT NAGAR BURARI DELHI 84.
It's been 3 months since installment of IGL gas pipelines underground in our locality.
The respected authorities were supposed to reconstruct the ground above after the
Thankcompletion of installation, but till now there's no action taken. We also approached the Maintenance Department but there was no positive response.
Since the monsoon season is approaching the situation will only get worse. So i request you to please look into the matter and resolve our issue of road reconstruction as soon as possible .
You