Indraprastha Gas Limited [IGL] Complaints & Reviews

Despite sending email query and calling multiple times, there is no response to query. Worst customer care I have seen till now. IGL is only concerned about sending sms/email to get the payment, it does not care to respond to customer query. Taking advantage of it's power. It knows gas is must for customer, so even if it does not respond, where will customer go ? So it takes customer for granted and makes fool of customer by providing support email but not responding

Dear Sir / Ma'am

I i B.P No. [protected] have applied my IGL connection on8 february 2022 Meter has been installed on my premises from last 1 month. No connection has been made from ground level. I am doing follow-up with IGL team but no satisfactory response received till date. I am facing lots of problem because of no response from IGL team. I want that please take appropriate action on urgent basis.

BP no. [protected]. I had contacted IGL in Aug, 2020 for disconnection of IGL pipeline from my house, a customer care executive told me that I should get temporary disconnection but did not informed me about any charges related to that. IGL did temporary disconnection and charged me for removing pipeline. Now I have asked them for permanent disconnection and to my surprise, they have slammed a bill of Rs 1298/- to me. I am writing emails to them but no reply, when I called today to customer care then firstly the call got disconnected after IVR menu and when it got connected to someone, he disconnected my call without a proper solution. Are we Indians are supposed to pay for "no service" when we have paid security deposit to a company so that they can just walk away with our money? This bill of Rs. 1298/- is not justified at all and should be revoked and my security deposit should be refunded to me immediately

Respect Sir/Mam,

I have a IGL connection for last year, but few month ago Meter Reading not propely check like month wise i will pay the bill for month wise but next bill generated is too high amount. this month bill generated is 6513 for date on 18.02.2022. last bill to pay 1493 this month is amount is too high.

requested to you please check propely the Meter reading as soon as possible.

MY BP no is [protected]

I had made complaint on March 04, 2022 to replace old and faulty gas stove. But even after passing of 90 hrs still service has not been done. My BP number is [protected]....

Pls look into my IGL BP No. [protected]. In same building new connection getting connected.

My Name Rajiv Kumar
my BP no[protected]

IGL Not Proving connection yet

Apply date 20/11/2021

Meter Instillation 13/12/2021

Still note getting connection
very poor service
give me reason for dealy

I request many times over phone my complaint but till time I have no any relief. I want to shift my IGL Meter because this is just on my Gas chulha, and most dangerous for my family. Please shift the IGL meter.

Sir, I live in Bhagat Colony, Gali No 4, house no 69, Sant nagar Burari Delhi. In our area your company has recently finished IGL pipeline fitting work. At our above address work is not completed in a proper manner. Your company workers did not finished the work and it has been pending for the last 8 month. Many telephonically complaint to area manager, Inspector and contractor have been made during this time period but all in vain. All your staff behaviour is also not cooperative. I am requesting you kindly look into the matter and sort out the problem as soon as possible.

I am having igl connection in my flat c222 gaur cascade rajnagar extn ghaziabad. I am not using the gas since last 2 yrs during Corona
Igl is issuing bill and leaving penalty and not clarifying. I have called so many times, either they are not picking call or not clarifying.

This e-mail is to inform you that on 1st June, I paid 7000 each for 2 different premises and till date there is no update in reference to when it begin.

I have a senior citizen at home and looking at the current circumstances, I need the same to be taken care of ASAP

BP # [protected] (Under Harpreet Kaur)
BP # [protected] (Under Harjeet Kaur)

I raised a complaint over the phone a week and the executive said it will be taken care of as he fast track the process.

I need immediate attention on the same.
Contact # [protected] (Harpreet kaur)

Gas is licikeg out side so how you can charge to me.
all ready have make a complain my complain no is.[protected]
Bp no. [protected]
but my problem is not solve...

There were 3 connections installed into our house. where the first floor invoice we received with the correct details after approximately two months but the ground and first floor invoices were not sent. after repeated inquiry and taking more than 4 months followup IGL informed that the other two meter installed are into some one else name.
Have been in contact with IGL through customer care they make the same excuse and ask for documents and NOC from the person the meter is installed.
While this is a pure Negligence of IGL at their end that they did not cross verify their meter allotment before installing at our two floors.
Electricity invoices for the latest month also provided for cross check their records.
This is unnecessary wasting our time and causing mental stress while IGL can solve the issue simply visiting the place and reverify the records.

Dear IGL please look into this to resolve the issue with no delay.

Regards
Ramesh
[protected]

Dear Concerned,
In continuation to trail mails being communicated from my end to you towards discrepancy in the billing. I would like to inform you that I have been billed Rs.1435.16 /- vide invoice number[protected], dated 2nd February, 2022 including Rs.539.22, current bill. Kindly be informed that i have already made payments of Rs.1435.16/- towards IGL gas supply for domestic consumption. Details are appended below for your...

There is Costant leakage smell

Sir
This is regarding BP [protected], I have been receiving and paying bill of png regularly except the current bill without consuming a single unit.
Now I being threatened of disconnection kindly let me know why I should be charged for non consumption
Please look into the matter
Resolve the issue.

Regards

Anupma SHARMA

Sir/ madam,
Please temporarily disconnect gas supply of bp no. [[protected]] in the name of Suresh Raizada at the following address: —
979, 1st floor, Arun Vihar
Noida 201301
The connection is not in use for quite some time but minimum charges are being levied. An early action is requested
Thanks,
Suresh Raizada
Mob: [protected], [protected]

There are bill generated against my name and address even when there is no meter installed at my house.

I am having domestic IGL gas connection having B.P. No:[protected]. My residence address is, , ,
SE-128, Shastrinagar, E-Block, Ghaziabad-201002, UP

Direction of vale provided in my Kitchen needs to be changed by fixing a 90 degree bend. System can be isolated by closing Battery Valves provided in measuring system out side Kitchen.
Hose provided is also very old & already expired Needs to be replaced urgently.
I will pay for all services & material.

Sir/ Madam

Our indraprastha gas connection was done since more than one year. But gas supply is not started/ initiated till now, despite several requests and reminders. Our bp no. is [protected] and service request no. is [protected]. I request you to look into the matter and get the gas supply started.

Mobile no.: [protected]