Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear Sir
We have applied for our connection in 2019, with IGL Registration No.[protected]. Every time IGL people are giving us different different number to contact related to our connection.
Last Jan 2022 they came and fixed the meter. And till today nothing is happening.
Same thing everybody saying eve if today i.e. 14th Jue 2022 I am giving you one number contact him.

During the agreement the marketing person said give the full payment we will connect it within 3/4 months.
Since then IGL is earning interest against our full payment.
But still today nothing is happening.
Our consumer number is [protected].
Kindly look into this matter asap because rainy season is coming and again IGL vedors will say Delhi Govt will not allow for digging.

Thanks

Sidharth Misra
[protected]

I had contacted the consumer care number for gas pipeline connection . A worker came from there and he took important documents essential for connection from me on 23 March 2022 . After some time a worker named as Ashish came and he badly behaved with me . I complaint about him to company . After that after many calls they sent another worker but he called Mr Ashish again and he refused to do connection . After that they are not responding .

I am nitish kumar my home address is in 39/12 railway colony kishan gunj i have deposited security money too but no gas connection has come yet my BP number is [protected]

I had applied for gas connection in July 2021 and paid rs7000 in cash for the same. But there was no action afterwards. No one came to install the gas connection. I had called the customer helpline several time but no relevant response was there. It's been almost a year no action is taken to install the connection. Such poor service

महोदय,
हिमायूं पूर गांव, सफदरजंग एन्कलेव, नई दिल्ली में एन.सी.सी. पार्क के सामने मकान न. 113, 114, 115, 116, 117 व अन्य के आगे पी.एन.जी. की नई पाईप लाईन डाली गई है। लाईन बिछाने के कई महीने बाद भी खोदी गई सड़क को ठेकेदार द्वारा ठीक नहीं किया गया है। इस संबंध में ज्ञात हो कि बारिश का मौसम आने वाला है, जिसकी वजह से बारिश का पानी ठेकेदार द्वारा खोदी गई ट्रेंच के माध्यम से सभी मकानों की नींव में जाएगा, जिसके कारण कोई भी बड़ा हादसा हो सकता है, मकान गिर सकते हैं, जिसकी सारी जिम्मेदारी IGL के ऊपर ही आएगी।

2) अत: महोदय से निवेदन है कि जिस ठेकेदार ने यह काम किया है, उसको निर्देश जारी किया जाए कि जल्द से जल्द उस सड़क को पहले जैसा बनाये, जिससे कि संभावित दुर्घटना को होने से रोका जा सके।
आशा है आप इस विषय में जल्द ही ठेकेदार को निर्देश जारी करेंगे।
धन्यदाव सहित ।

IGL is looting people, they misbehave with the people, if someone complaints, they are thief, they just try to keep on making money without even doing any work.

हिमायूं पूर, न. दि. एन.सी.सी. पार्क के सामने के आगे पी.एन.जी. की नई पाईप लाईन डाले हुए कई महीने हो गये है लेकिन खोदी गई सड़क को ठीक नहीं किया गया है। बारिश में पानी ठेकेदार द्वारा खोदी गई ट्रेंच के माध्यम से सभी मकानों की नींव में जाएगा, जिसके कारण कोई भी बड़ा हादसा हो सकता है और कई मकान इसके कारण गिर सकते हैं।
कृपया संबंधित ठेकेदार को रोड जल्द से जल्द ठीक करने का आदेश जारी करें।
धन्यवाद सहित।

The road in B-3 block, Sector-17, Dwarka, Delhi was dug up for laying of new png pipe line by trenchless system around 3 months back but the same has not been repaired till date. The road is badly damaged and the pits are lying open which are posing a great danger to the vehicles as well as pedestrians. Today i.e. on 23.05.2022 (Monday) after a heavy spell of rain, my car got stuck in the open pits in the parking area and cannot be moved from its position. It is damaged from many sides. I have requested the contractor executing this work as well as Mr. Arun Yadav, Project Manager but no response has been received from them till date. As such it is requested to repair the road/pits immediately to avoid any major mishappening. Plz note that in case of any accident, the IGL will be wholly responsible for it.
Hoping for an immediate action on the matter.

Thanx & Regards

Khazan Singh

Block B-3/67, Sector - 17,
Dwarka, New Delhi - 110078
Mobile No. [protected]

I have applied for LIG connection 15jan2022 and I submitted all documents your Seles Persian mr. Ramkishor +[protected] and I have followed to Ramkishor last 4 months but he did not picked my call and no solution.

Pls resolve this complaint

Regards
Amit vashishtha
Noida extension west
Panchsheel hyunis flat no 303
[protected]

PNG Meter not working.

Indraprastha Gas Limited [IGL] — B P Number: [protected]

sksnag
May 20, 2022

Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have charged additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh
customer support has been notified about the posted complaint.
Apr 30, 2022
Updated by sksnag
Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have charged additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh
Reminder Number 1
Complaint Number 3 for this Wrong bill.
+2 photos
May 20, 2022
Updated by sksnag
Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have charged additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh

Apr 30, 2022
Updated by sksnag
Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have charged additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh
Reminder Number 3
Complaint Number 5 for this Bill correction.
Please remove your CSD ( Security Deposit) and remove your late payment charges so that I can be able to Pay the bill immediately.
May 20, 2022
Updated by sksnag

Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have changed additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh
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Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
Apr 30, 2022
Updated by sksnag
Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have changed additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh
Reminder Number 1
Complaint Number 3 for this Wrong bill.

I haven't received till date any bill and now they ask me pay late fees also and submit money was also not deducted not received any receipt till date for pid amount also when I haven't received my bill why i suppose to pay late fees charges and when I m complaining from last five to six month no one from igl team has help me till date no one answering or sorting out my problem. I need reply from igl

The IGL company was working in front of our house and they damaged our sewer line which caused a high water leakage in road, The water is causing the high risk of accidents and mosquitoes breeding. The water is also damaging our basement area. Please get this fixed asap we are suffering from it.

We were contacted by IGL to install pipeline and they installed meter. Now after almost two years they are saying they won't be able to supply us PNG as connection cannot be started. I have following issues then:

1. If it was not possible then why did they install meter and pipeline that is taking too much space.
2. If I remove pipeline on my own will have to incur charges and damages to property.

I complaint to them on Twitter and they sent someone for inspection but even that process has stopped and they are not responding.

I want a fair compensation from them now to take off that pipeline or pay rent for the pipeline installed in my home along with the mental disturbances caused.
As a result of the pipeline had to install RO water purifier near washroom.

Regards,
Pankaj Jha

Hey guys please start my connection of BP No. [protected] its my request 😌, I visited Igl service centre so many times, i have been complaining on igl centres from last 2years but nothing happens, you all guys just give excuses, you already started all my neighbours connections they have been using the gas service from last 2years did you guys hates me, please start my connection, First time you told me that your connection will start after diwali(2020) but nothings happens then you says it gonna start after holi(2021) but nothings happen, then you say we will start your connection after diwali(2021) but nothing happens, now you say it gonna start after holi(2022) but as always nothin happens, everytime i visited the service center you guys just told me it gonna start after 10day or within a week but nothing happens, Cmmon guys if you want money to start my connection then let me know I'll paid you but please start my connection its my genuine request 😞☹️

Hey guys please start my connection of BP No. [protected] its my request 😌, I visited Igl service centre so many times, i have been complaining on igl centres from last 2years but nothing happens, you all guys just give excuses, you already started all my neighbours connections they have been using the gas service from last 2years did you guys hates me, please start my connection, First time you told me that your connection will start after diwali(2020) but nothings happens then you says it gonna start after holi(2021) but nothings happen, then you say we will start your connection after diwali(2021) but nothing happens, now you say it gonna start after holi(2022) but as always nothin happens, everytime i visited the service center you guys just told me it gonna start after 10day or within a week but nothing happens, Cmmon guys if you want money to start my connection then let me know I'll paid you but please start my connection its my genuine request 😞

Hi,
The bill for my house has been paid already in advance for the month of Dec 2021 . Still we received a bill for the peiod of Jan 25, 2022- April 29, 2022 for Rs.20219. The house is resided by our only 2 elder parents and the bill is absolutely unrealistic for their usual usage. To follow up for this bill at the gas office is a mental harassment and trauma for the senior citizens as the gas agency people are stating to them it’s a bill for 2 years contrary to the bill received and attached herewith. Please resolve the issue so that our parents may not suffer from unnecessary stress.
regards,
Dr.Preeti

Dear sir, Water pipe damage by IGL labour at the time of IGL pipe fitting on gali road. Kindly repair water pipe as soon as possible as i am facing water problem scince 1week. As Due to IGL pipe line work on my gali raod, water pipe was damage by your IGL labour. My address. Chetan varshney, 492/3c gali no 7 mahavir block, near handa govt school bhola nath nagar shahdara delhi 110032 mob [protected], [protected]

Hi, Need to disconnect my IGL connection Permanently as we have been shifted to some other place