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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Apr 6, 2026
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So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indraprastha Gas Limited [IGL] reviews & complaints page 18

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P
Priyanka Kanodia
Jan 7, 2022
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My cheque has been submitted on 17th nov 2021 which cleared on 23rd nov 2021 after that the IGL's employee told me that connection will be done within a month whoever it's approx 2 mnth but after regular reminder to that employee we didn't even get any connection in my flat and having a toddler in the home is too difficult to manage a gas cylinder. Every time it's feels dangerous. But I think the company is not interested to deal in new customers. The employee said that it's take 90 days to install the connection in any flat doesn't matter it's already installed in the various flats in society.
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    Lakhvinder Pathania
    from Noida, Uttar Pradesh
    Jan 3, 2022
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    Sir,
    There is mistake in spelling in customer name. My name is Lakhvinder Singh Pathania whereas it is mentioned as Lahkhvinder Singh Pathania. it requires necessary correction in your records.
    Thanks,
    LAKHVINDER SINGH PATHANIA
    BUSINESS PARTNER NUMBER: [protected]
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
    Jan 03, 2022
    Updated by Lakhvinder Pathania     Sir,
    There is mistake in spelling in customer name. My name is Lakhvinder Singh Pathania whereas it is mentioned as Lahkhvinder Singh Pathania. it requires necessary correction in your records.
    Thanks,
    LAKHVINDER SINGH PATHANIA
    BUSINESS PARTNER NUMBER: [protected]
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      G
      goelkk
      from delhi, Delhi
      Dec 31, 2021
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      Address: 1/6000,ST.NO4,KABOOL NAGAR

      My complaint about my PNG connection which is not installed till date, whenever I have registered vide BP no.[protected] and ca no.[protected].Meanwhile we have change our kitchen to G/F.COMPANY SAYS YOU APPLY NEW CONNECTION AND CANCLE TO OLD.i GOT INFORMATION ABOUT DISCONNECTION IN WHICH I HAVE TO PAY MORETHAN 3000 RUPEES, WHY SHOULD PAY THIS AMMOUNT WHEN I DID NOT USE A SINGLE mg GAS FROM THIS CONNECTION DUE TO YOUR DELAY.YOU ARE REQUESTED TO TAKE APPROCIATE ACTION ON URGENT OTHERWISE i HAVE TO MOVE CONSUMER CELL.
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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        S
        Swati2189
        from Bareilly, Uttar Pradesh
        Dec 29, 2021
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        Address: Gopal nagar near Tiwari general Store, Bareilly U.P

        This is regarding the disruption in gas service happening in my home town area Bareilly gopal nagar near Tiwari general Store.
        From last two years, continuously at the time of breakfast and dinner gas service gets stopped in my area. We have to send our children to school and family to office but they all are going without lunch.

        Gas is a basic requirement, unavailability of same causing serious disruption in our life.

        Please help us to resolve this issue
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          S
          sksnag
          Dec 27, 2021
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          Address: 513 BLOCK D PKT 3 MIG DDA FLATS, BINDA PUR

          My BP Number is [protected]
          I received a wrong Bill of November 2021. This Bill is bearing INR 1100/- more.
          Please correct the Bill.
          The Bill is of 1755/- in stead of Approximately 700/-
          Please correct the Bill of November, 2021 and December 2021.
          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          Please correct the Bill because.
          The Bill should be of approximately INR 1800/-.
          You have added INR 1055/- as additional security deposit.
          We have already deposited the security for connnection.
          Why you added extra security money.
          In this COVID Time many people in Delhi is living in difficult situations.
          Please deduct the additional security of INR 1055/-
          I shall deposit the Bill amount immediately.
          One lady with phone number: ‪+[protected]‬ has threatened us to disconnect the connection.
          Please support by Correcting the IGL Bill after deducting the so called additional security money and support us. So that we can deposit the original amount of bill.
          Please support us, and requested to not disconnected the IGL supply and Connection.
          Please support and reply.
          Reply
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            S
            Sanjeet dey
            from Ghaziabad, Uttar Pradesh
            Dec 25, 2021
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            Address: Flat No 003, B-8, SLF ved Vihar , Near Ankur Vihar DLF, Loni Road Ghaziabad - 201102

            Dear Sir,

            This is regarding the BP no - [protected], Which has been disconnected 3 months before but billing is still happening . Several discussion happened but nothing happened.
            I am forced to take action against them.

            Pls. help to get this resolved .

            Rgds
            [protected]
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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              A
              Anant_Jain
              Dec 23, 2021
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              Address: Paras Irene , Sector 70A , Gurgaon , 122101

              I applied for New IGL connection long time ago. My BP no is [protected]. I have been following for the connection from last 3-4 months but no one has visited my home for connection. I call IGL customer care every week from last 2 months to register complain and they promise connection will be done in 4-5 days but connection is still pending. I also tried calling Gurgaon IGL control room but show a careless attitude and always respond by saying they cant help me.

              There is no standard process or escalation matrix to file the complain.

              I am getting this mental trauma each and everyday now. Request you please help me .
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                D
                delhi dreams
                from Delhi, Delhi
                Dec 22, 2021
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                Address: 18, Sector-1 Market, R K Puram

                The gas supply of BP no. [protected] got disconnected today, please raise the final bill for payment so as to get NOC by tomorrow positively. Thanks
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                  S
                  [email protected]
                  from Greater Noida, Uttar Pradesh
                  Dec 21, 2021
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                  Address: IGL Greater Noida

                  My BP no. is [protected]. There is no gas meter installed in my flat only pipeline has been installed by IGL. When I reached IGL to install meter and activate my gas connection they told me that as per their records meter is showing installed since 2018. But I have taken possession of my flat in October 2021 and I am the first owner of this flat. In 2018 it was a raw unit and nobody was living there so how meter got installed in IGL records. I am calling IGL daily to provide me resolution and install meter but they are not taking any concrete action and just ignoring my complaint. Please contact me and install meter asap otherwise I will log complaint on PMO portal and take legal action against IGL
                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                    D
                    delhi dreams
                    from Delhi, Delhi
                    Dec 21, 2021
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                    Request was lodged on 17.12.2021 for disconnection of Gas supply to Qtr No.18, Type-III, Sector 1 Market, R K Puram as I have to handover the premises. As on date, no action seems to have been taken. Kindly do me favour by getting the gas supply disconnected today positively. The Business Partner No. is "[protected]" in the name of Hira Lal Razdan. Another request lodged today with customer care service.

                    Regards

                    Hira Lal Razdan
                    B P No. [protected]
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
                    Dec 21, 2021
                    Updated by delhi dreams                     Request was lodged on 17.12.2021 for disconnection of Gas supply to Qtr No.18, Type-III, Sector 1 Market, R K Puram as I have to handover the premises. As on date, no action seems to have been taken. Kindly do me favour by getting the gas supply disconnected today positively. The Business Partner No. is "[protected]" in the name of Hira Lal Razdan. Another request lodged today with customer care service.

                    Regards

                    Hira Lal Razdan
                    B P No. [protected]
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                      M
                      Mohd31faizan
                      Dec 20, 2021
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                      Address: H-2/109B, BENGALI COLONY, MAHAVIR ENCLAVE, NEW DELHI -110045.

                      I got IGL pipeline connection two years ago, but have not got a gas supply yet. The reason given is that the connection is not linked to TF. Despite filing complaints several times at customer care, no concrete step has been taken so far. With no gas supply available, we have to refill the cylinder which costs us dearly.

                      I request you to take the matter seriously and resolve it as soon as possible.

                      Regards,
                      Mohd Faizan
                      BP No. [protected].
                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                        S
                        sudhi82
                        from Mumbai, Maharashtra
                        Dec 19, 2021
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                        BP No. 4000568727 Bill not generated even after one week of submitting self billing reading

                        Address: ASHOK VIHAR DELHI 110052

                        DEAR NODAL OFFICER SIR,

                        REQUEST YOU TO KINDLY HELP ME WITHIS ISSUE FOR TIMELY BILL PAYMENT AS NO ONE IS RESPONDING OR EVEN ACKNOWLEDING MY TRAILING MAILS FOR LAST 10 DAYS

                        Thanks & Regards,

                        Sudhir Saxena
                        [protected]

                        Hide original messageEdit
                        ----- Forwarded message -----
                        From: sudhir saxena
                        To: "customercare.[protected]@igl.co.in"
                        Sent: Sunday, 19 December,...
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                        B
                        beenaraju
                        from Delhi, Delhi
                        Dec 11, 2021
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                        Address: H-62,Gali No-2, Garwali Mohalla, Laxmi Nagar

                        My new gas pipe line fitting done on October 2020 meter number RAR[protected] and another number [protected]. Your contractor left hanging 23 inches above the height where the meter is installed and the distance from the gas stove about 50 inches. They went with a promise that they will come and fix it, but till now no action has been taken. Does no one come to do inspection from IPGL side please solve my problem.

                        Beena Sharma

                        H-62, Gali No.2 Garwali Mohalla Laxmi Nagar
                        Delhi 110092
                        mobile no. [protected], [protected]
                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                          A
                          awadheshmahipalpur
                          from Delhi, Delhi
                          Dec 10, 2021
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                          Address: Shivay Apartment , Flat - 202 , 3rd Floor , Block 10C/A,Vipin Garden

                          Team IGL,
                          BP NO: [protected]

                          It has been observed that our bill amount is coming too high when it is compared with daily usage.

                          I request for a visit to check the leakage or any other issue which is causing this abnormal bill.Earlier also this concern was raised but no response was given from your side.

                          Treat this urgently.
                          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                            P
                            pawanshukla93
                            Dec 9, 2021
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                            I have done the security amount payment since more than 6 month but still supply has not been started in our apartment, As we could hear always false statement from IGL representative Supply will be started in next 5 days similarly 6 month is over now but no update from IGL team.
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                              T
                              theurjatiwari
                              from Ghaziabad, Uttar Pradesh
                              Dec 9, 2021
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                              BP No. [protected]
                              We moved to a new house and got a new IGL connection. Previously we used to pay 500-550 for 2 months. This time the bill was for 2000 rupees that is only for 1 month and 23 days. Even if the price has increased, it doesn't make any sense that we have to pay 4 times of what we used to pay before. This is ridiculous. The customer care executive didn't even address my concern he just told me that I've been charged for what I consumed and how I can suddenly start consuming 4 times of what I used and that too with the same number of people in the house. I'm really concerned about this and I have no idea what to do.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                D
                                drknsingh
                                from New Delhi, Delhi
                                Dec 8, 2021
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                                This is with reference to PNG bill against BP No [protected]. As per my duty nature I am not using PNG since many months, which can be verified by the readings. Still I am getting bills on regular intervals. Kindly look in to it and correct the bills. Accordingly the bills be adjusted.

                                Dr. K. N. Singh
                                Head, Division of Forecasting and Agricultural Systems Modeling
                                ICAR-IASRI, Library Avenue, PUSA
                                New Delhi-110012
                                Ph. No.[protected]O)
                                Mob. [protected]
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                  I
                                  IglCharu
                                  from Gurugram, Haryana
                                  Dec 7, 2021
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                                  Address: peuu

                                  We applied for new gas connection in August 2021 (IGL gas pipeline), and even after 4 months connection has not installed, whenever we reach out to the IGL team they make false commitment of getting it installed in next couple of days which never happens. It's been a month we stuck in this viscous circle with no help from anywhere
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                                    Y
                                    Yogi sanduja
                                    from New Delhi, Delhi
                                    Dec 6, 2021
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                                    Address: S-4/13, OLD MAHAVIR NAGAR

                                    I m very dissappointed with ur service..u working labour who r installation the connection at home ..they came from last 10 days and says today we did connection but naver came back.. yesterday thy came and said we came tomorrow and connect..but till know naver came..in my house lane mine is last connection but thy naver joint the igl pipe line connection..I m fed up from all this ..we r working and our office not give me leave every day..for all this.. connect my igl pipe line connection..or leave it
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                                      M
                                      Mohd.Ali31
                                      from Delhi, Delhi
                                      Dec 5, 2021
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                                      IGL meter is too fast.

                                      Address: Delhi 110025

                                      My igl meter is too fast. Inspite of closing the knob and not using it, the meter still keeps on running....
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