Indraprastha Gas Limited [IGL] Complaints & Reviews

Installation is pending for many weeks.

Partly pipeline is installed, but main connection t point connection not done

so many calls and mails have been written, but no action is there

My mobile number is [protected]

Sham Lal Sachdev

Dear Team

My name is Charu, a resident of A-3/318-319, 1st floor, Unity enclave, sector-28 Rohini, Delhi-110042. Recently, In our area, IGL has started but the executive is charging Rs.450 for changing the nozzle to everyone's house and made it mandatory, then only IGL will start coming to our premises.

Would really appreciate it if you let us know, why this is chargeable?Before that, we were using the IGL Connections in Rohini Sector-17, there were no charges taken by any of the IGL executives.

Here is the IGL representative no:, who is asking for Rs.450 before starting IGL to our house.
No:-[protected]

This is a serious issue to be considered.Please help on this matter on priority.

Dear Team,

While i have called many times to customer care but I am not getting any resolution

Today also I speak with customer care executive Mr. Roshan but he has not the able to understand the issue raised by me and when I asked for Head office contact detail so that i can escalate .. he has not provided the contact details of head office or any other contact where i can escalate

It seems that IGL believe in only way traffic ( do listen customer) as I am following up since long thru calls/mails but all are in vain

Regards
Nirankar Jaiswal

From: "nirankar shankar prasad jaiswal"
Sent: Wed, 27 Apr 2022 11:58:37
To: "customercare.[protected]@igl.co.in"
Cc: "nirankar8"
Subject: Re: [protected]

Dear Team

Waiting for revert and resolution ...

Regards
Nirankar Jaiswal
[protected]

From: "nirankar shankar prasad jaiswal"
Sent: Thu, 21 Apr 2022 15:30:06
To: "customercare.[protected]@igl.co.in"
Cc: "nirankar8"
Subject: Re: [protected]

Dear Team,

I am waiting for resolution on below so that can settle my pending payment for which i am continuously

Appreciate an revert on below

Regards
Nirankar Jaiswal

From: "nirankar shankar prasad jaiswal"
Sent: Wed, 06 Apr 2022 11:38:31
To: "customercare.[protected]@igl.co.in"
Cc: "nirankar8"
Subject: [protected]

Dear Team,

I am following since long through mail/calls but I am not getting any reply over mail and even I have done many calls to customer care and explained my issue regarding wrong billing but unable to get any resolution while I have mentioned many times that pls resolve this so that i can settle my account
Pls revert with corrected bill and adjust all late payments which has been added in my bills during this period

Appreciate an early revert and resolution of above so that i can make payment and settle my account

Regards
Nirankar Jaiswal
[protected]

From: "nirankar shankar prasad jaiswal"
Sent: Tue, 15 Mar 2022 15:53:27
To: "customercare.[protected]@igl.co.in"
Cc: "nirankar8"
Subject: Re: [protected]

Dear Team,

I am following from long time to resolve below issue so that i can make the payment & settle my accounts

Pls arrange to resolve the same at earliest so i can make payment

Regards
Nirankar Jaiswal
[protected]

From: "nirankar shankar prasad jaiswal"
Sent: Wed, 02 Mar 2022 10:22:50
To: "customercare.[protected]@igl.co.in"
Cc: "nirankar8"
Subject: Re: [protected]

Dear Team,

I think you have not gone through my mail thoroughly ...

I have mentioned it clearly that at same place when I asked to install meter at the time of installation, team has refused to consider my request and now for same place I have been charged which need to reverse so that i can make payment

Regards
Nirankar Jaiswal
[protected]

आप cng की क्वालिटी चेक करें और मिथेन की % बताये पिछले 1 महीने से हमारी कार की एवरेज 23 km/ kg से घट कर 12 km/kg आ रही है किट की सैटिंग चेक करवाली है प्लग नये बदलवा लिये फिर भी रिजल्ट 12 km/ kg ही है जबकि 1 ली.पेट्रोल मे 16km/ l चल रही है कारण cng का औक्टें वैल्यू कम होना कृपया जांच करवाये टेस्ट रिपोर्ट की पर्ति प्रदान करें जिससे कोर्ट व् या लोकसभा मे पेश किया जा सके

Applied for new connection bp number generated but afterwards no response from the team. Totally tired/ frustrating in follow up . Nobody picks phone. No response from the concer dma's

Mukesh verma
Bp no [protected]

Please Correct the bill.
You have made wrong Bill,
This time.
In the last payment, In the last bill you have already charged the additional security Deposit of INR 1000. And I have already deposited INR 1000 additional as Consumption Security Deposit. From your RK Puram office, I have already collected the Receipt of Security Deposit, and your official confirmed me that no any further Security Deposit will be charged to me .
Already Paid 5000 Security Deposit before Connection and Installation .
Again in this Bill you have changed additional consumption security Deposit of INR 500.
Please deduct this consumption security Deposit of INR 500.

I have already deposited the payment upto 1850 unit.
You also confirmed me that you will deduct the Late Payment Charges in the coming month bill.
But in this Bill you have added

Additional Consumption Security Deposit of INR 500.
You have already added the LPSC charges.
Please make a fresh New Bill for the same of only 78 Units used for the period so that I can be able to deposit the Actual bill ammount and not the additional Fake amount.
Please send the Corrected actual Bill.
I am attaching the earlier Bill and the Security Deposit receipt for your reference.
Regards
Sadhna Singh

My IGL connection pending from last 2 months and the person named kapil is making us fool from last 2 months... doesnt even pick up the call.. his number is [protected]... please get my connection up and running... i am fed up now

BP NO. - [protected]

I have made full payment of.rs.7000 but even after 4 months my connection has not been installed yet. Kindly get my connection installed within this week on urgent basis. Its already very delayed.

The guys from IGL were laying and creating infrastructure for gas line.Without my consent they went to my terrace and laid the pipeline on the main wall(on the wall and not on sides).Irony is there is no use of the pipeline where they have laid that pipeline.

My pipeline that i will be using has been properly laid on the side wall.I am not able to understand why these guys have laid the pipeline over my wall that will not be used.They have destroyed the entire wall giving me financial loss.

When i complained to supervisor he was very rude and said go and complaint to IGL we are on contract.

Regards
Dheeraj
[protected]

I submit my form dec2021 to associates of rajender nagar sahibabad, ghaziabad, up-201005.Payment was deducted but connection was not installed.
I call at office and customer care many times they always we highlight your problem and we send the team tommorow but till now nobody comes.
Now its the fourth month starts payment was done please do the needful.

Hi,

On 23rd March I raised request for new connection. BP number is [protected].
After that I am continuously following up to get the connection but no success. Every time I called the call center they give some kind of excuse but no progress. I have shared documents with 2 IGL representatives but call center is informing still they have not received documents.

We are 2 senior citizens & struggling for new connection.

Can you please help for this.

Regards,
Bhupendra SIngh Atri

I am Ajay who lives in Government Married Accomodation Delhi .When I came to this accommodation, IGL meter was not installed in it. From February 2022 I am trying to get gas connection of MAIL. Butt was deferred by giving different reviews each time.Finally on February 11, 2022, a gas meter was installed in my condition, but soon after I was told that this meter would have to be picked up as there was another dimeter install. I also paid separately to install the gas meter . Now I request that if possible, start my gas connection as soon as possible.

Sir IGL has dugged all the road since last one month in Muzaffarnagar and not doing the work. When contacted to Mr Piyush Chaudhary @[protected] on 6, 7, 8, 9 april he promised to complete in a day or 2 but road is in same condition and it is very difficult to work.

BP Nos [protected].
Mobile [protected]

Incomplete installation for several months while PNG supply in nearby houses. Filed several complaints on customer care by phone, online Maitri and Twitter but no update yet.

Please help

Hello Sir/Ma'am,

I am not using this piped connection since two years. I have paid minimum amount since then, However, my last two bills are over 1000 rs. Kindly check and rectify.

They suddenly asked for an Additional Consumption Security Deposit even when we have Deposited 5000Rs during the connection was done, this is wrong on so many levels, please look into it.

Hi,
In spite of daily follow ups since 23.03.2022 with IGL Engineer Mr. Rajesh Kumar new installation has not been done. The connection agency is not obeying IGL engineer and giving unacceptable excuses for not installing the connection. Authorities are requested to take stern action in the matter and install the connection immediately and urgently and inform me on my mobile and email address.

Regards,
U C Gupta
[protected]

We’ve been using LPG cylinder since 20 years. Last week officials from IGL came for png pipeline connection, we insisted him that we don’t want pipeline gas but even after so many request he didn’t listen to us and he stated that this is compulsory, after all that installation the nozzle from stove was making some noise, we told him the same on the same day, but he refused to do anything and said this is how it works, it is normal. Now today, our stove produced a burning smell and within a minute our stove bursted right in front of our face. After this incident we immediately called the person from IGL who installed this mess and now he is not responding even rather than accepting his negligence, he is blaming us for his doing. His name is Sunil ([protected]).
I want an answer from you guys, who’s gonna pay this mess ? Just get me my stove back, i want an answer from you.

My BP no is[protected] I have already paid a additional security 500 in march2021 and now in March 2022 igl have applied extra 500 in this bill due to extra cunsumption in blill every year i have to pay 500 extra in name of security where I have already paid 6000 at the time of connection we have a zoint family there fore our consumption is more and what about the nuclear family please look at this matter urgently

My grandparents applied for new connection on 10th january' 2017. Connection number is [protected] in the name o[censored]SHA SOMANI, R/o D-14A/22, Model town - 2, Delhi. Pipeline & meter is installed but connection is not active.
I am calling on customer care number from 15 months but no action was taken. Then I started emailing to nodal officer since sep'21. (emails r attached). In response a person from IGL came to start the connection immediately & asked for 15000 Rs. I raised complaint for that to engineer named ABDUL QADERI mo no. [protected]. He took in conference with his senior and assured me for immediate resolution of my problem. But after that keeps me delaying in the name of diwali, IGT ban on construction, approval, labour, etc, etc.

Last month ABDUL gave me number of his senior BHUPINDER mo no. [protected]. Bhupinder told me that whithin 2 days connection will be done. Then same [censored] happens about approval, Holi, labour and from last week he is not picking my phone.
So this is very disgusting to wait for connection for 5 years, specially when this is for super senior citizens. All our neighbors have connections. Please give me reason for delay in my connection. AND I NEED CLEARIFICATION.

Saurabh Birla
[protected]