Indraprastha Gas Limited [IGL] Complaints & Reviews

We have got gas pipe and meter installed at our residence 2 and half years back but not getting connected by underground gas pipeline.
We complained several times at various levels but all in vain.
Please do something otherwise take your meter and pipes back.

Hi, we made a new connection request but pipeline is added but no one is concerned about making the gas pipeline active.

Its been weeks following up with people but its the worst service i have ever seen

New BP info

ACKNOWLEDGEMENT ACCOUNT CREATION
Your BP No. for new PNG Connection is [protected].
Please check registered email [protected]@GMAIL.COM

I have applied for a new connection in Sunder Vihar, Paschim Vihar on 24.06.2021 having BP No. [protected]. Regrettably, till date my connection has not yet started in-spite 90 days TAT. I was an igl user for the last 9 years in my old house and this is my new house.

I have made more than 100 calls to customer care till date but very-2 poor responses from the same. Single reply given by CCE `` We have escalated your matter and soon our senior or technical team will connect to you." Meter has already been installed 2 months ago. No Area Head or Manager has made a call to know about the concern. If you say I want to talk with your seniors, "then answer ``they are busy right now and call back u shortly"...but never receive a call back till date.

...Very-2 disappointing system...Pathetic way to deal with the issues...

Lastly, I wish to conclude that whether IGL is able to start the connection, If yes - Then how much time and If No, Kindly send me a written intimation and refund my security deposit and i will go for LPG connection...

I just had a conversation with Nikhil from Noida SEZ customer care and they are not ready to take my complaint.
I have a active connection for bp no. [protected] ( Mrs. Sonali) . I am asking to generate a bill with meter reading but as per Nikhil my connection is disconnected and he can’t generate a bill. Please raise my bill or confirm if I can continue to use with paying any charges.
Regards,
Arnav
[protected]

Hi Team, I had applied for new connection on 25/2/2018 and submit 1275 amount for the same but connection not started till yet. I was waiting more than 3 years. Can you quickly check and start our gas pipeline services as earliest.

I have applied for new connection in the name of my mother namely smt. janak ahuja. my connection number/bp number is [protected]. i had made the payment through cheque for an amount of rs 6000/- . the payment was duly credited on 27.11.2020 in the account of the company. after that, i have called and talked to customer care many times but till date my connection has not been provided or started. i need to know the specific reasons and time...

हम IGL से लगभग 10 महीने से प्रार्थना कर रहे है! इसके लिए हमने सैकड़ो फ़ोन कॉल और दर्जनों से भी अधिक ईमेल की, कि जो पोरशन IGL ने ख़राब करके छोड़ा है उसमे से कीड़े, मकोड़े, कांतर, निकल रहे है, जिस्ससे हमारे बच्चो को बहुत खतरा है क्योकि ये पोरशन हमारे घर के बिलकुल दरवाजे के पास का पोरशन है जहा हम लोग सोते है, लेकिंग फिर भी IGL सुनंने को त्यार नहीं बल्कि अपना पल्ला झाड़ने मे लगा है, जैसा था वैसा पुख्ता (cemented) करके दे

Dharamvir Singh C-79, jawahar park devli road, near ankit dairy, New Delhi -110062. [protected] [protected] BP Number – [protected]

Fitting has been done 2 years ago but still the pipeline has not started
Meter no. ITR00062617/04/19

BP No. [protected]
My bill for the current month, dated 2.11.21 for Rs.1769.87 has an error.

It shows an arrear of Rs.1000 (Rs.848.52 towards previous month's bill and Rs.151.42 towards security deposit)

I have already paid previous month's bill for Rs.848.52 and the payment is duly reflected in payment history

on the other hand I am receiving an SMS advising me to pay Rs.1618.39 (excluding any security deposit)

On phone I am advised to ignore the arrear and pay current months bill only (Rs.769.87)

PL CLARIFY AND CORRECT THE BILL IMMEDIATELY SO THAT i AM ABLE TO CLEAR THE SAME IMMEDIATELY

Night mein gas line ke upar dukaan lagai jaati hai chai Bidi cigaret ki metre reading ka pass staff khud sharab cigarette pita hai baki aur pessenger bhi vahin Bidi cigarette Peete Hain aap bataiye yah kis safety ke hisab se thik hai pessenger gas ma gadbad karte Hain shikayat karna pr ladai Karta hai total staff manager support hota hai unka galat kaam ke liye meri a complaint hai ki aap ismein kaarvayi Karen Raat mein enquiry bhejen ki dekhen ke vahan per kya kya hota hai.

Sir, i raised request for the change of the rubber pipe and got the Service Request No [protected]. The said complaint was closed vide Service Request Closure BP No. [protected] prior to visit. Thereafter someone came and informed that he would come back in the evening with accessories and do the needful but he never turned up. Neither is he picking up the phone call. I am residing with my 2 year old daughter and because of the pathetic response of your agents we are suffering alot.

My business partner no is [protected], pritam lal malik, d-3/ vasant kunJ, new delhi -70. No one came for my Nov meter reading and now this months has bill is extremely high. Seems they have put an approx amount. Rs. 1578/- when we are only two members in our family and this amount is the highest I have paid in 10 years. My last month bill was rs. 760/- and previous bill amout was rs 860/- am attaching both bills for ready ref. I strongly object to This billing and request you to rectify my Nov bill which shud b adjusted against the next billing period.

I have applied more than 2 years ago for domestic png connection, which till date not activated.Now i have change my kitchen to gf so activate meter on gf and also start connection. My bp no.Is [protected]

Good day
I have already tired by calling again and again to various numbers because my connection is not installed against BP number [protected].
Because of it I am facing a lot of problem.
The guy wo is assigned for installation is making excuses from last 20 days.
His number is [protected], I don’t know the name of this man. He is not coming for installation even though all paper work is complete from last more than a month.
Kindly help

We have a gas pipeline installed in society . It seems that gas smell is coming in our kitchen . Pls send someone to attend it on priority pls

Saurabh dalmia
A 14 guru Nanak apartments west enclave Pitampura delhi . Opp mongolpuri marble market
[protected]/[protected]

Under connection igl employee damage my personal property and without information to me and i call again and again to mr. Ved prakash[protected].
i don't Understand That how much careless of IGL Management.

Thanks and Regards

Kumar Kunal Raj

I paramjeet singh sachdev had applied for new gas connection with bpn no [protected] in june 2021

i did not get connection on time
now i want to withdraw my request

you are requested to refund my rs.7000/- paid to u

details of my account are
bank account no [protected]
ifsc code: psib0000606
bank name: punjab & sind bank
branch: rajendra place

harvinder sachdev

I am following IGL for the connection activation since last 6 days as they say their SLA time is of 3 days and its been 6 days and still no show. Everytime they say your request is on high priority we have escalated it and the connection will be activated in next 24 hours. But this is the story of everyday now neither they are letting me talk to their senior nor they are resolving my issue. I have a 2 year old kid and i am a working mom and because to igl casual behaviour I am facing a lot of challanges in my day to day routine.

Why consumption security deposit has been charged in my bill

Hey

I have asked to put my xonnection on pause because of some renovation going on at my home and now I want reconnection kindly help