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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Apr 6, 2026
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Indraprastha Gas Limited [IGL] reviews & complaints page 20

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G
goelkk
from delhi, Delhi
Oct 28, 2021
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Address: 1/6000,ST.NO.4,KABOOL NAGAR,SHAHDARA,DELHI 110032

I have applied more than 2 years ago for domestic png connection, which till date not activated.Now i have change my kitchen to gf so activate meter on gf and also start connection. My bp no.Is [protected]
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    M
    mohitsinghal
    Oct 27, 2021
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    Address: House no C-67, Lohia nagar Ghaziabad UP 201001

    Good day
    I have already tired by calling again and again to various numbers because my connection is not installed against BP number [protected].
    Because of it I am facing a lot of problem.
    The guy wo is assigned for installation is making excuses from last 20 days.
    His number is [protected], I don’t know the name of this man. He is not coming for installation even though all paper work is complete from last more than a month.
    Kindly help
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      S
      Saurabh Dalmia
      Oct 24, 2021
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      We have a gas pipeline installed in society . It seems that gas smell is coming in our kitchen . Pls send someone to attend it on priority pls

      Saurabh dalmia
      A 14 guru Nanak apartments west enclave Pitampura delhi . Opp mongolpuri marble market
      [protected]/[protected]
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        4
        4000984855
        from NEW DELHI, Delhi
        Oct 22, 2021
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        Address: R K PURAM, NEW DELHI

        Under connection igl employee damage my personal property and without information to me and i call again and again to mr. Ved prakash[protected].
        i don't Understand That how much careless of IGL Management.

        Thanks and Regards

        Kumar Kunal Raj
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          H
          Harvinder Sachdev
          Oct 22, 2021
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          Address: 24/21 OLD RAJINDER NAGAR NEW DELHLI

          I paramjeet singh sachdev had applied for new gas connection with bpn no [protected] in june 2021

          i did not get connection on time
          now i want to withdraw my request

          you are requested to refund my rs.7000/- paid to u

          details of my account are
          bank account no [protected]
          ifsc code: psib0000606
          bank name: punjab & sind bank
          branch: rajendra place

          harvinder sachdev
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            P
            palakgupta.biz
            Oct 20, 2021
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            I am following IGL for the connection activation since last 6 days as they say their SLA time is of 3 days and its been 6 days and still no show. Everytime they say your request is on high priority we have escalated it and the connection will be activated in next 24 hours. But this is the story of everyday now neither they are letting me talk to their senior nor they are resolving my issue. I have a 2 year old kid and i am a working mom and because to igl casual behaviour I am facing a lot of challanges in my day to day routine.
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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              1
              1000046012
              from New Delhi, Delhi
              Oct 19, 2021
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              Why consumption security deposit has been charged in my bill
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                A
                Anmol03
                from Delhi, Delhi
                Oct 19, 2021
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                Hey

                I have asked to put my xonnection on pause because of some renovation going on at my home and now I want reconnection kindly help
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                  S
                  Sakshi Manocha
                  Oct 18, 2021
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                  Hi Am a non igl user n have their pipeline going through my kitchen wall. I want to extend my kitchen n I am complaining igl from last one month to send someone to move the pipeline but no resolution. For last one month my kitchen is open from one side. Each time we get same reply we have forwarded your request. They don't understand the urgency. If any theft happen will not leave igl
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                    L
                    LKapoor
                    from New Delhi, Delhi
                    Oct 13, 2021
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                    Address: H-84, Lajpat Nagar part 1, New Delhi 120024

                    The following two BP NUMBERS
                    1. H-84, SF, Lajpat Nagar 1, New Delhi - BP No. [protected]
                    2. H-84, FF, Lajpat Nagar 1, New Delhi- BP No. [protected]
                    Both pipe lines have been installed a year ago but gas supply NOT COMISSIONED till date.
                    Many complaints done but NO Action.
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                      G
                      Oct 13, 2021
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                      Address: 1/31a , flat no b1,, Mehak apartment, sec-2, Rajendar Nagar, Sahibabad

                      Since I had IGL gas connection since then not getting bill, 2 time meter reader noted reading but even then not receiving bill, please do needful

                      Avinash gautam
                      Bp no [protected]
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                        K
                        khajulalchauhan
                        from AJMER, Rajasthan
                        Oct 9, 2021
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                        Address: S/O Late Madan Lal, A - 817, , , Panchsheel Nagar, Ajmer

                        गैस कनेक्शन देते समय पाइप लाइन डालने के लिये घर के बाहर जो सड़क खोदी उसे ठीक करके नहीं गये बजरी डाल कर चले गये ।
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                          I
                          Indra Panwar
                          Oct 8, 2021
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                          Address: IGL SECTOR 9 R K PURAM

                          Sir I'm raising this complaint regarding my gas connection dat has to be installed but its been more than 2 months the connection still not available or installed at dwarka new delhi n even already repay the security deposit so wat kind of services u are providing dats really called harassment so I'm requesting you to plz treat this matter urgent n do the needful.
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                            0
                            0061
                            from Delhi, Delhi
                            Oct 5, 2021
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                            Sir
                            My BP No. is [protected].
                            Since installation of my PNG connection no body from your company had come for metre reading.
                            But 2 bills have been issued showing false metre readings.however I have paid both the bills.
                            Kindly depute metre reading boy to take actual metre readings and next bill issued accordingly.
                            Kindly also update my email ID in your records as under
                            [protected]@yahoo.co.in
                            Rajender Kumar
                            61 first floor, VIPIN GARDEN
                            Delhi 110059
                            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                              K
                              Kg98225
                              Oct 5, 2021
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                              I had raised for gas connection in the month of August, payment was confirmed during that month, however I asked for an early connection to customer care, they raised a ticket for early connection and communicated that it will be done in 5 days.

                              Few people came for connection, however they were not having adequate tools due to which they went back and since then never came.

                              I have raised this issue more than 20 times to IGL customer care they are just saying that technician will come but it's being more than a month no one from technician contacted me.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                C
                                Chandan Batawale
                                from New delhi, Delhi
                                Oct 2, 2021
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                                Address: House number : 936, sector -2, rk puram

                                I would like to tell you about our gas meter. From past 3/4 months we paying gas bill on monthly basis even though we are getting an amount of 700 to 800. And this month we got a bill of 1600 which is way beyond. Our usage of gas is same but from 3/4 months we don't know why this hike took place.
                                I would like to request you to please visit and check our meter.
                                Thankyou
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                  P
                                  Pksaroj
                                  from New Delhi, Delhi
                                  Oct 1, 2021
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                                  Address: 207,Trimurti Apartment, plot no 20,Sector 12 Dwarka New Delhi, New Delhi, Delhi

                                  I have applied for new connection on 7th September 2021.The concerned executive has informed that the technical team Will visit our place within a period of 21 days. But it is sorry to inform that no one has visited till date despite several reminders. Therefore It is requested to take up the matter with the concerned officer for immediate installation of the connection. Hope for an immediate action.
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                    S
                                    Subodhkumar8010
                                    Oct 1, 2021
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                                    Address: D 24B Vishwakarma colony M B Road New Delhi

                                    Hello sir my name is vishnu datth sharma D 24B Vishwakarma colony M B Road New Delhi 110044 My B P no is [[protected] Contact no is [[protected]]
                                    Sir
                                    i beg to say that please provide me a hard copy of Bill and My Meter working to fast and my igl bill is to high kindly check the meter and give me best solution
                                    kindly disconnection my meter if this problem is not solve
                                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                      T
                                      Tilak Bramhe
                                      Sep 30, 2021
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                                      Resolved

                                      Website: www.iglonline.net/english/Default.aspx

                                      Dear Sir/Madam,

                                      I am filing this complaint to you in a bit of frustration and disappointment with services and complaint resolution from IGL in regards to my gas supply connection which is not completed even after several requests/complaints raised to customer care.
                                      It's been more than 4-5 months I am waiting for supply to be activated. Although IGL says it will be resolved in 3 days, that is an utterly false and fake promise .

                                      The raising request / complaints via customer care is appearing to me as a total wastage of resource, time and money, as it is not solving the customer issues but merely raising their disappointments and untrust on IGL.

                                      My BP Number # [protected]
                                      Connection applied / approved - March 2021

                                      Complaints raised - but just got closed only with verbal communication but without any resolution.
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      [protected]
                                      Mar 3, 2023
                                      Complaint marked as Resolved 
                                      Resolved in a month after submitting complaint here in this forum. Thanks
                                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                        S
                                        SCGarg1807
                                        from Delhi, Delhi
                                        Sep 29, 2021
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                                        Hello IGL

                                        I would to highlight some concerns related to the process of getting a connection for my house. We requested for IGL connection at our place in the month of February 2021. On which things started moving from month of March and pipe fitting at my place was completed (internal fitting) in the month of March-April. Post which till date IGL people/labour have visited us few times, clicked pictures of meter installed etc. however no action has been taken on activating the connection . Also, in order to connect things underground your labour has dug a hole and covered it with debris, which is again causing too much trouble to neighborhood and us. I fail to understand the time duration which is required to complete a connection.

                                        If i understand it correct i would require to pay a hefty amount of 12000 rupees in order to get the connection. However even after agreeing to pay for installation, i can't get the a simple connection within 90 days (Claimed by you). Also, your customer care always has same answer of escalating it to next level however everything goes in vain.

                                        I would appreciate a quick and prompt action on it.

                                        Thank you!
                                        Subhash Chander Garg
                                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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