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Indraprastha Gas Limited [IGL] Complaints & Reviews

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Updated: Jun 2, 2026
Complaints 1772
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181
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So far, so good. Indraprastha Gas Limited [IGL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indraprastha Gas Limited [IGL] will keep up the work and continue to help more customers with their concerns even better 🤝
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A
Advocate Ashutosh Yadav
Nov 5, 2021
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Address: 174/2 GF Aditya World City

Sir, i raised request for the change of the rubber pipe and got the Service Request No [protected]. The said complaint was closed vide Service Request Closure BP No. [protected] prior to visit. Thereafter someone came and informed that he would come back in the evening with accessories and do the needful but he never turned up. Neither is he picking up the phone call. I am residing with my 2 year old daughter and because of the pathetic response of your agents we are suffering alot.
Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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    A
    Archana65
    from Delhi, Delhi
    Nov 1, 2021
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    Address: Vasant kung, new delhi

    My business partner no is [protected], pritam lal malik, d-3/ vasant kunJ, new delhi -70. No one came for my Nov meter reading and now this months has bill is extremely high. Seems they have put an approx amount. Rs. 1578/- when we are only two members in our family and this amount is the highest I have paid in 10 years. My last month bill was rs. 760/- and previous bill amout was rs 860/- am attaching both bills for ready ref. I strongly object to This billing and request you to rectify my Nov bill which shud b adjusted against the next billing period.
    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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      G
      goelkk
      from delhi, Delhi
      Oct 28, 2021
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      Address: 1/6000,ST.NO.4,KABOOL NAGAR,SHAHDARA,DELHI 110032

      I have applied more than 2 years ago for domestic png connection, which till date not activated.Now i have change my kitchen to gf so activate meter on gf and also start connection. My bp no.Is [protected]
      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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        M
        mohitsinghal
        Oct 27, 2021
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        Address: House no C-67, Lohia nagar Ghaziabad UP 201001

        Good day
        I have already tired by calling again and again to various numbers because my connection is not installed against BP number [protected].
        Because of it I am facing a lot of problem.
        The guy wo is assigned for installation is making excuses from last 20 days.
        His number is [protected], I don’t know the name of this man. He is not coming for installation even though all paper work is complete from last more than a month.
        Kindly help
        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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          S
          Saurabh Dalmia
          Oct 24, 2021
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          We have a gas pipeline installed in society . It seems that gas smell is coming in our kitchen . Pls send someone to attend it on priority pls

          Saurabh dalmia
          A 14 guru Nanak apartments west enclave Pitampura delhi . Opp mongolpuri marble market
          [protected]/[protected]
          Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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            4
            4000984855
            from NEW DELHI, Delhi
            Oct 22, 2021
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            Address: R K PURAM, NEW DELHI

            Under connection igl employee damage my personal property and without information to me and i call again and again to mr. Ved prakash[protected].
            i don't Understand That how much careless of IGL Management.

            Thanks and Regards

            Kumar Kunal Raj
            Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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              H
              Harvinder Sachdev
              Oct 22, 2021
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              Address: 24/21 OLD RAJINDER NAGAR NEW DELHLI

              I paramjeet singh sachdev had applied for new gas connection with bpn no [protected] in june 2021

              i did not get connection on time
              now i want to withdraw my request

              you are requested to refund my rs.7000/- paid to u

              details of my account are
              bank account no [protected]
              ifsc code: psib0000606
              bank name: punjab & sind bank
              branch: rajendra place

              harvinder sachdev
              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                P
                palakgupta.biz
                Oct 20, 2021
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                I am following IGL for the connection activation since last 6 days as they say their SLA time is of 3 days and its been 6 days and still no show. Everytime they say your request is on high priority we have escalated it and the connection will be activated in next 24 hours. But this is the story of everyday now neither they are letting me talk to their senior nor they are resolving my issue. I have a 2 year old kid and i am a working mom and because to igl casual behaviour I am facing a lot of challanges in my day to day routine.
                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                  1
                  1000046012
                  from New Delhi, Delhi
                  Oct 19, 2021
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                  Why consumption security deposit has been charged in my bill
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                    A
                    Anmol03
                    from Delhi, Delhi
                    Oct 19, 2021
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                    Hey

                    I have asked to put my xonnection on pause because of some renovation going on at my home and now I want reconnection kindly help
                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                      S
                      Sakshi Manocha
                      Oct 18, 2021
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                      Hi Am a non igl user n have their pipeline going through my kitchen wall. I want to extend my kitchen n I am complaining igl from last one month to send someone to move the pipeline but no resolution. For last one month my kitchen is open from one side. Each time we get same reply we have forwarded your request. They don't understand the urgency. If any theft happen will not leave igl
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                        L
                        LKapoor
                        from New Delhi, Delhi
                        Oct 13, 2021
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                        Address: H-84, Lajpat Nagar part 1, New Delhi 120024

                        The following two BP NUMBERS
                        1. H-84, SF, Lajpat Nagar 1, New Delhi - BP No. [protected]
                        2. H-84, FF, Lajpat Nagar 1, New Delhi- BP No. [protected]
                        Both pipe lines have been installed a year ago but gas supply NOT COMISSIONED till date.
                        Many complaints done but NO Action.
                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                          G
                          [email protected]
                          Oct 13, 2021
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                          Address: 1/31a , flat no b1,, Mehak apartment, sec-2, Rajendar Nagar, Sahibabad

                          Since I had IGL gas connection since then not getting bill, 2 time meter reader noted reading but even then not receiving bill, please do needful

                          Avinash gautam
                          Bp no [protected]
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                            K
                            khajulalchauhan
                            from AJMER, Rajasthan
                            Oct 9, 2021
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                            Address: S/O Late Madan Lal, A - 817, , , Panchsheel Nagar, Ajmer

                            गैस कनेक्शन देते समय पाइप लाइन डालने के लिये घर के बाहर जो सड़क खोदी उसे ठीक करके नहीं गये बजरी डाल कर चले गये ।
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                              I
                              Indra Panwar
                              Oct 8, 2021
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                              Address: IGL SECTOR 9 R K PURAM

                              Sir I'm raising this complaint regarding my gas connection dat has to be installed but its been more than 2 months the connection still not available or installed at dwarka new delhi n even already repay the security deposit so wat kind of services u are providing dats really called harassment so I'm requesting you to plz treat this matter urgent n do the needful.
                              Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                0
                                0061
                                from Delhi, Delhi
                                Oct 5, 2021
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                                Sir
                                My BP No. is [protected].
                                Since installation of my PNG connection no body from your company had come for metre reading.
                                But 2 bills have been issued showing false metre readings.however I have paid both the bills.
                                Kindly depute metre reading boy to take actual metre readings and next bill issued accordingly.
                                Kindly also update my email ID in your records as under
                                [protected]@yahoo.co.in
                                Rajender Kumar
                                61 first floor, VIPIN GARDEN
                                Delhi 110059
                                Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                  K
                                  Kg98225
                                  Oct 5, 2021
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                                  I had raised for gas connection in the month of August, payment was confirmed during that month, however I asked for an early connection to customer care, they raised a ticket for early connection and communicated that it will be done in 5 days.

                                  Few people came for connection, however they were not having adequate tools due to which they went back and since then never came.

                                  I have raised this issue more than 20 times to IGL customer care they are just saying that technician will come but it's being more than a month no one from technician contacted me.
                                  Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                    C
                                    Chandan Batawale
                                    from New delhi, Delhi
                                    Oct 2, 2021
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                                    Address: House number : 936, sector -2, rk puram

                                    I would like to tell you about our gas meter. From past 3/4 months we paying gas bill on monthly basis even though we are getting an amount of 700 to 800. And this month we got a bill of 1600 which is way beyond. Our usage of gas is same but from 3/4 months we don't know why this hike took place.
                                    I would like to request you to please visit and check our meter.
                                    Thankyou
                                    Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                      P
                                      Pksaroj
                                      from New Delhi, Delhi
                                      Oct 1, 2021
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                                      Address: 207,Trimurti Apartment, plot no 20,Sector 12 Dwarka New Delhi, New Delhi, Delhi

                                      I have applied for new connection on 7th September 2021.The concerned executive has informed that the technical team Will visit our place within a period of 21 days. But it is sorry to inform that no one has visited till date despite several reminders. Therefore It is requested to take up the matter with the concerned officer for immediate installation of the connection. Hope for an immediate action.
                                      Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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                                        S
                                        Subodhkumar8010
                                        Oct 1, 2021
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                                        Address: D 24B Vishwakarma colony M B Road New Delhi

                                        Hello sir my name is vishnu datth sharma D 24B Vishwakarma colony M B Road New Delhi 110044 My B P no is [[protected] Contact no is [[protected]]
                                        Sir
                                        i beg to say that please provide me a hard copy of Bill and My Meter working to fast and my igl bill is to high kindly check the meter and give me best solution
                                        kindly disconnection my meter if this problem is not solve
                                        Indraprastha Gas Limited [IGL] customer support has been notified about the posted complaint.
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