Indraprastha Gas Limited [IGL] Complaints & Reviews

Hello IGL

I would to highlight some concerns related to the process of getting a connection for my house. We requested for IGL connection at our place in the month of February 2021. On which things started moving from month of March and pipe fitting at my place was completed (internal fitting) in the month of March-April. Post which till date IGL people/labour have visited us few times, clicked pictures of meter installed etc. however no action has been taken on activating the connection . Also, in order to connect things underground your labour has dug a hole and covered it with debris, which is again causing too much trouble to neighborhood and us. I fail to understand the time duration which is required to complete a connection.

If i understand it correct i would require to pay a hefty amount of 12000 rupees in order to get the connection. However even after agreeing to pay for installation, i can't get the a simple connection within 90 days (Claimed by you). Also, your customer care always has same answer of escalating it to next level however everything goes in vain.

I would appreciate a quick and prompt action on it.

Thank you!
Subhash Chander Garg

I applied online for a new IGL connection thinking of the convenience it provides. However it has been 80 days now and all the process lagged like a snail. Steps were completed only when I followed up atleast 10 times for each step through calls, emails.
The final step of installation is still pending and I have been calling and emailing since 1 month. Still I am waiting with fake hopes (kal karega...) that their executives give. There is a need of total revamp of the IGL process from top to bottom which is what I feel from this. There should be some strong professional competitor who can provide better service in this field. For me cylinder connection was better if this has been the situation is what I feel.

NB: Always they mention in the call, 90days is the mentioned time frame. Don't worry it'll happen within that time. (Never mention that is too long). Even after following up several times, my application is pending for installation even after 80 days. If I didn't do the follow-ups from my side, nothing would have happened until now. Apply for this if you have strong hold in the IGL team or having luxury time and patience to follow up with them. Else apply for indane, BP, HP which provide much better service on the cylinder supply.

Deliberate delay in New Connection
BP No. [protected]
Security Deposit Already paid

I have requested for PNG connection at my home on 24th of August 2021.

After many complaints last week physical verification done but marketing team still not submitted documents to concerned department so we get our connection installed immediately. My BP no. is [protected].

Kindly do the needful asap.

Thank you

Good morning Team,

BP Number - [protected]

This BP connection is on my mother's name - Krishna Devi. The connection pipe was on the wall of house number 567 & 562 as per the rules. However, When the construction was completed for 562, the residents of 562 asked IGL to remove the pipe in front of their house  as they were non-user but later, they became a user by taking connection from 567 gas pipe.

Now, the 567 is under construction. They asked IGL to remove the pipe. Yesterday, the pipeline was removed as per instruction of Er Shailendra Kumar. He wants to stand that gas pipe on our wall without our agreement and supply the gas to all the users.

We just requested him not to provide a single pipe gas and separate the connection for all the users because usually, the pipe gas will be provided at the outside house but the person Er Shailendra Kumar forced us to shift the pipe gas on our wall many times.

Yesterday, the IGL team came and disconnect with the words they will provide the supply separately on Sunday.
Today on Sunday[protected], He just provided orders for the gas supply for two houses - 565 & 562.

When my mother & I talked to her on the phone, initially, he disconnected the calls and did not even talk to me. Later he talked very rudely and said to my mom that you need to go to the office to get the connection again.

He was actually supporting the construction house owner of 567. He actually took money from them to help them.

We, therefore, do not have the option but to raise a complaint in IGL as nobody is supporting us. We are unable to cook food.

Also, When I talked to customer care. They said your pipeline is still on and does not show temporary disconnection. This is awful.

If this kind of person is working in IGL, it is a shameful thing for IGL because IGL should be the same for all.

The number of the Er Shailendra Kumar is - [protected].

Your quick response will be highly appreciated!

Thanks
Vandana SinghÂ

Gas leakage near meter

Meter is not coming for meter reading. Please send my address Rzf 255 Mahavir wnclave. Gali no 2A. New Delhi 45.
Poonam Chopraej
[protected]

The complaint has been given for many times yet no one has came. Please help us to solve to the problem

Dear sir

I have some complaints. From your loni road igl pump.

First is your traffic marshal not present in our side. because of which we have face many problems.

Drinking water not be available on this pump & Toilet not be open .

This pump many cng point not be work at night & Day . Because of which we have to wait a lot.

Many times complaint to the cng pump worker .

complain to the manager but maneger not be present in night

It's been a long time since I gave this problem.I have complained many times to the help center but no response. Resolve this problem ASAP

Thankyou

Dear Sir / Ma'am

I have applied my IGL connection on 15th July 2021. Meter has been installed on my premises from last 1.5 month. No connection has been made from ground level. I am doing follow-up with IGL team but no satisfactory response received till date. I am facing lots of problem because of no response from IGL team. I want that please take appropriate action on urgent basis....

Dear Sir,
It is to inform you that feasibility and check was deposited for IGL gas connection for in month of December 21,
Since then we are pursuing igl official
But still my gas connection is pending
At the moment meter was installed but yet to be connected, now they are saying meter is leaking and connection can be given once meter is replaced, all contacter, engineer and igl official are passing the buck...

I requested for a disconnection of the supply of gas and it’s been 15 days since the team came and dug a hole in front of my house. They haven’t disconnected the connection yet and they aren’t coming to disconnect since 15 days I have been calling them everyday and they aren’t doing a thing. Engineer who is in contact with me is Mr. UTTAM KUMAR and I would like to register a huge complaint against him and his team for ill-treating me and not solving my problem. Please help me and disconnect the connection as soon as possible and action should be taken against UTTAM KUMAR for not picking up my call and ill-treating the customer. I would like to talk to higher authorities for the same. ThankYou

This is Omwati . Resident of Naya Bazar, najafgarh . It has been almost 9 days since your team visited to us and started the construction for our underground pipeline connection . They dug a large hole in front of our house, worked for only a day or two and then suddenly left without even covering that ditch which became a hinder in traffic. After few days they came back again, filed the hole with soil and then again left the work unfinished . They even put their equipments to our house which is creating a big mess to our parking space . We have called them many times but nothing happened . Please make it as early as possible .

Gas leaking outside the flat for last 7 days. Flat no 864, Jai Ambey Aptt., New Kondli, Mayur Vihar phase -3, Delhi-96

Today at 15.45.25pm I wrongly paid the PNG bill of Rs.873.97 paise in BP no.[protected] instead of BP no.[protected] in the name of Sh. Satya Paul.
The screen shot of the payment successful and account statement are attached with for your kind perusal.

The said mistake was happened due to "0" not added and correct BP No.[protected] not mentioned. Now I being a Super Senior Citizen request you to credit the proceeds of Rs.873.97 in my BP No.[protected] in the name of Sh. Satya Paul.

The payment was made from my son's OD Account no.[protected] ( screen shot attached with).

Dear sir, refixing of few clamps of old png pipe is required due to renovation of kitchen and refixing of Gas pipe.
Kindly depute some person to attend the complaint.

Gulab chandra rai
BA No [protected]
B-11 Hudco Place New Delhi 110049

Dear sir apke pump pr bhout sari machine hone ke bavjud all machine nhi chali h jo waha pr bhout bhid lgi rheti h or waha bhid lgakr khayi b ho jati h plz sare pamp chalne ki kirpa kre dhnywaad

Igl bhawan 4 community centre sector 9 R.k Puram new delhi 110022
Station Name :Loni road
Dear sir
I have some complaints. From your loni road igl pump.

First is your traffic marshal not present in our side. because of which we have face many problems.

Drinking water not be available on this pump & Toilet not be open .

This pump many cng point not be work at night & Day . Because of which we have to wait a lot.

Many times complaint to the cng pump worker .

complain to the manager but maneger not be present in night

It's been a long time since I gave this problem.I have complained many times to the help center but no response. Resolve this problem ASAP
Thank you

Bp no. [protected]

My bill for business partner No. [protected] for month of September is wrong and paid automatically by PhonePe to you
It canno be 1503.64
Please check and refund extra amount