Indraprastha Gas Limited [IGL] Complaints & Reviews

Two of the 4 burners not working properly, need repairing

I applied for 4 nos gas connection for my house, one on each floor to IGL vide an e-mail on April 27th, 2021. An IGL representative visited us on May 20th, 2021, and collected all security cheques amounting to Rs.27000/- along with duly filled and signed forms. We were accorded BP numbers [protected], 08 & 10.
The installation of meters and indoor gas pipeline for the first two floors were taken up and finished in the month of June 15th, 2021. The work on other floors did not start for a long time. After a lot of persuasion and follow-ups, the work was undertaken and finished by 15th July 2021.

The meters are all installed and gas pipe laid till the back lane, where the main gas supply line runs. For the last one and a half months, we are following up with IGL Customer Care through mails and telephone calls to connect the supply pipe and commission the gas supply but to no avail. Numerous tickets have been generated and closed without and action on the ground.

I would like to request IGL to immediately look into the matter and sort it out at the earliest.

Narendra Kumar Azad

Dear sir/ma'am,
This is to inform you that I'm a consumer of IGL using PNG connection BP No. [protected], Name Savita, Add: B35, SF 03, Rail Vihar, Loni, Ghaziabad, UP 201102, sice February 2021, I paid a billed amount of ₹926/- on 30.06.2021, but payment not updated in payment history, when complained on 7th July they have updated payment in payment history, after some time they have removed from payment history and still...

I have complained to igl related to my connected pipeline. In my area all are using gas pipeline only our line had not yet started. The payment was done... around 2 years going to complete still we don't have a connected line. Raised a many complaints through direct, their chat bots, through Ivr. But still they are not respond.

My BP NUMBER IS -[protected]
I am having renovation at my house I want to disconnect the meter and it's pipe and then I want to connect the same meter with retrofit

I have registered for new connection under BP NO-[protected] last month...on 22july feasibility test passed in my area as per mail from igl team...I have submitted all document nd payment of rs 275 also deducted from my account..but still no person come to install new connection with meter ...from last 3weeks someone from ur team call nd said is week m ho jyega...but still no visit has done...pls solve the issue

Please provide the details of BPNO.[protected] which should be in the name of Prof. Ramchandra Gupta Hno.15, Dakshinapuram, JNU and he had residing their from 2013 to dec. 2017. but the bill raised by IGL is showing Khushal Singh Lagdhyan and it is informed you that no person of such name residing there. Iam giving the details of Prof. Ramchandra Gupta you can direct contact him.
email. rcgjnu.gmail.com
Mob. [protected]

BP [protected]

Meter belongs to above BP number was theft about one year ago. Tried hard to register the theft information in IGL with the support of FIR copy but no one took the complainant and routing is to eachother. We tried to register this complaint on customer care number also, but they are more smart the just listen the issue but don't give you any complaint number. Immediate after closing the call they send the issue resolved message.

Now after one year they have sent raised a bill of ₹800, however we are not using the gas. Even in between regularly we were talking to the meter reading person and he was also sending zero reading and basis on it I was getting below 100₹ bill regularly and I was filling also.

Please help and update your records that my meter has been theft for which your team has done the site survey as well. Remove my outstanding balance of 800₹.

Thanks

We are inform you that i am from wz 232/A sri nagar gali no.4 shakur basti delhi 110034 our strret having big hol from your labour for giving igl gass connected with main line but their is big malva due to this we are fasing big problem in my street pls lift the malva🌹on urgent basis

SIR
I am user of domestic
PNG with BP No. [protected].

In response to my request your staff shifted the gas pipeline and handed over a bill for Rs.2891 as under
service code service description rate quantity amount
1014110installation of GI pipe 3/4 354 5 meter 1770
1014105 instal /reinstal LMC 1121 1121
In this case I would like to point out that no new additional pipe was installed and instead more than one meter pipe was saved which was taken away by the staff. therefore there is no justification of charging Rs. 1770. pl look into it before adding amount to my bill

Shifted to Landcraft golflinks, NH 24, Ghaziabad . Filled form on 4th July and submitted all the required documents and cheque. Since then customer care cannot help and IGL representative is not picking up the phone. Very pathetic situation.

Hi team!
My BP no is [protected]. The gas meter has already installed and I made a request to start gas supply from past 1.5-2 months but no action taken till yet.

My ticket number is [protected]. Could you please take some action. I am looking for some solution

Thanks

Hi. I am at sarai kale khaa igl Station, I have just card to make payment, but operator not accepting card payment. This same

I tried submitting meter reading of my PNG meter, but it is always giving error. i want to know, whether you have received my meter reading, which i have submitted yesterday on 11 - August - 2021.
BP Number - [protected]

Hi team,
My BP no. is [protected]. The gas meter has already installed and I have made a request to start gas supply. For this, I have raised a ticket on 31st July, 2021 with ticket number([protected]). As per one of the customer care associates, ticket had been closed because of house locked informed by engineer. But, I attended him and he told me during his visit that the company is lacking in its equipment and they cannot continue the connection. Now, another ticket has been opened on 6 August with number( [protected]). This ticket is still in progress and I have been calling them on a daily basis but no action has been taken by them. Please take swift actions as soon as possible to avoid hassle. I look forward to a quick response.

I got IGL connection more than 2 years back.
There was a due of Rs. 3500/- for which installation of Rs. 500/- was created. This month I got 8th installment which is more than original ask of 3500/-. Please look into the matter and adjust overpaid dues.

Invoice number:[protected]

Details:
BUSINESS PARTNER NO. [protected]
ASHISH AGARWAL
1665 15TH FLOOR GAUR SAUNDRAYAM
TECHZONE IV
GREATER NOIDA 201306
Mobile [protected]
Email - [protected]@yahoo.com

I have applied IGL gas in February, 2021. Security Deposit of Rs.6000/- was also deposited. I have been allotted BP No. is [protected]. But after 7 months, there is no activation of Gas connection. It has not linked with main pipeline .

Please do the needful

I had converted my LPG connection to PNG Connection on 26 Jul 21. The conversion was completed by the service representative. However, there is an issue with ignition on the gas stove. It is not consistent and has to be ignited by matchbox only, gas lighter does not work. Please resolve.
BP Number [protected]
Contact Number [protected]

Have requested for starting the IGL connection from the meter to the stove on 8th aug 2021, and IGL team said that within 3 working days connection will be done, but till date no one had contacted for the same.with no gas my family is unable to cook food. I am contacting the IGL customer care every day they are just saying your request is on high priority and agent will come soon.
I am fed up with this behaviour so i am putting a complaint here if query is not resolved then I have to approach consumer court without any other option.
Please take it seriously and send your agent as earliest as possible.
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Applied for new connection in April, 2018.
Pipe Line and Meter were installation in April 2019.

Still connection is pending whereas Gas supply is fully in operation in all the buildings around me.

Over the last 3 months repeated complaints have been made to your customer no. [protected].

Repeated assurances have been given but no action.
Please advise.
Thanks,
Harish Chandra Jadli