Indraprastha Gas Limited [IGL] Complaints & Reviews

The gas stove is not working, the intensity of fire on the burner was flickering until it went off. It needs to get repaired.

On[protected], i did self billing through iglconnect. But discount of rs. 15/- was not given in my bill. I spoke to mr. Parshant on the same on this. He said discount of rs. 15/- will be given in next bill.

Again today on[protected], i did self billing through iglconnect and again discount of rs. 15/- is not given.
I spoke to mr. Abhishekh on this. He said, he will forward my complaint.

If igl has promised discount of rs. 15/- on self billing through iglconnect, then why it is not done. Please give discount of rs. 30/- to me for these 02 bills.

Thank you.

Shekhar singh rawat

bp no. [protected]

My wife making break fast morning at 1000 hrs suddenly blast in gas stove and all glass layer is broken due to blasting of stove

Please be informed that my house is empty since 2 years, hence, no one is using gas anymore. I am still receiving bills. Please look into this matter and let me know the genuine outstanding amount. refer the reference number in mail trail get the billing issue resolved asap.
I sent the current meter readings as well the customer care git back to me and said no meter reading was sent . It is so disappointing and frustrating.
This is so frustrating and disappointing. I sent again on 18th July 2021. They akways ask for 10 days and then they come back and say meter reading not received. Such a fake customer care, couldn't even imagine.

Current meter reading

00445, 508

Gas is leaking through the gas pipe...

Hi, shared the details a month back for new connection installation, but the person taken all documents and cheque is not responding to my calls and also connection is still pending to installation, cheque is also cleared 20 days back and now no further information.

Location Is Gaur Saundarayam, Techzone 4 Greater Noida West
My Number is [protected] - Satyam Chaudhary

BP Number:-[protected]

More bills Received without meter reading, request you please arrange to get done the meter reading and send proper bill, till than we are unable to made any more payment.

Hi,
This is regarding IGL connections applied in 2018 by me and other members of our colony.
We all have made Rs. 6000 initial payment in 2018.
Line has been laid on the street in front of my home long time back.
Line alongwith meter from my kitchen to the road was also laid in 2018.
No progress is done therafter.
Line in front of my house is not charged. Although it is charged about 100 meters away from my home. A house has a running igl connection there.
I have made several complaints at app, website, visited your office in RK Puram, Pushp Vihar, meeted your people in a service camp at paryavaran complex.
Your people called a few times and also visited my colony twice. They assured the connection and supply soon, but nothing is done so far.
Below are some of the BP Numbers
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have called 3 times in[protected], Govindpuram IGL Customer Care but every time I got a mobile number to contact for My PNG connection even if PNG Meter is already installed in my home for B.P.:[protected] at my Home Address:SF-1, F-17, GALI No:11, Balaji Enclave, Govindpuram, Ghaziabad,
I have contacted 03 IGL Person find details:Mr. Abhishek Vats at [protected], Ajay at [protected] & Amit at [protected],

if IGL is providing too poor services so I don't want connection and removed meter from my home as soon as possible.

I have applied for new igl gas connection in April 2021 and full payment was done. But even after three months and numerous service requests and complaints gas supply has not started.
Please look into this. Request you to please start gas supply asap.

We are facing difficulties as gas supply is an essential commodity for an household.

B P No. : [protected]

Mobile No.: [protected]

Email id. : gangwar.[protected]@gmail.com

Address.: D-2328 22ND FLOOR AVENUE GC 7 GAUR CITY GREATER NOIDA WEST

GREATER NOIDA 201318

It has been 6 days since we moved in to this appartment of A2-1205, golf city, plot 11, noida sector 75. We have been calling since day one to get my igl gas connection started but no one has shown on door yet. It has been very hard without gas and there is no help provided whatsoever.

Mohit Kumar Singh
[protected]

People from IGL come for connection to stove and asking for money without receipt against altaration in stove Till connection to stove not done. Tickets has been generated 4 to 5 times and visits done 4 time but due to asking money in cash, connection not done...

When I ask to customer care they told not to give cash but always they ask for cash.

What to do... becouse of this situation I went for Bharat gas connection.

Now when I Ask to withdrawal my igl connection, customer care asking for disconnection charge..why? When connection not done then why disconnection charge?

What to do? I am being tortured by your installation people/ customer care...

Please suggest what to do?

Please look into the matter and take action against responsible people for torchering me.

Thanks

Amit kumar gupta

[protected] ( for BP Number)

Sir / Madam,

I had registered on IGL whats app no. [protected] for getting my bill so that I can submit my bill on time to time. But till today I did not get any bill.

Please look into the matter and resolve it as early as possible because it will become very difficult for me to submit a huge amount in single time

I uv applied for connection in my flat on June 22nd but still not connected line, pls do the needful BP NO. [protected]

Dear sir/madam from August 11, 2019
We are in Australia and stuck there because of covid-19, you yourself can check my premises is LOCKED
On my repeated request no action has been taken.you are deducted your bill
from Rs.6000/-what I have deposited with you before leaving Delhi.
It is now 23 months We not used the gas Please DON'T SEND THE BILL
As soon as flight will start I have to go back home
Din Dayal Kashyap
+[protected]
WhatsApp video calling no.[protected]
5, Wyperfeld way, Wollert, Vic 3750
Melbourne Australia
Calling time 3am to 3 pm IST

Re. : Business Partner No. [protected] in the name of VINOD JAIN

I am in receipt of your Invoice No.[protected] dated 04.06.2021 for payment of Rs.934.89 to be paid on or before 25.06.2021. It contains opening balance Rs.125.69 and Rs.934.89 for charges for the current period i.e. 24.02.2021 to 30.04.201.

In this regard it is submitted that the meter No. 15499323 mentioned in the invoice is having zero reading for the last more than one year i.e. closed from 1st July 2019 to till date and hence there is no consumption of gas as has been mentioned by you in the bill on estimated basis. The bill history from 08.11.2020 to 24.12.2020 and 25.12.2020 to 23.02.2021 also shows NIL consumption. The premises is still closed and there is no consumption. You are requested to kindly check your records and since there is no consumption you are requested to cancel the demand raised against the above business partner.

My BP NO is [protected].I have received bill amount Rs 697.20 for this month.But I am not staying in my residence for the last two months i.e from last week of April to till date due to COVID .So how come my bill has been generated without the meter reading and that too when my residence is locked up .

I have two concerns.

(i) I applied for a new connection in 2019 vide BP no. [protected] but despite several follow-ups, the connection has not been installed till date. Would request for the connection to be installed at the earliest

(ii) At the same time, my neighbour's connection got installed and his pipeline has been installed on my terrace without my permission. This is unauthorized and needs to be removed immediately particularly given that I will have construction starting soon

I have got my connection installed after almost one year of booking but still connection with the stove is pending. Already registered a service request on 5 th July with service request no.[protected] but still no one came for the connection.
Kindly look into the matter.

I would like to express my high level of dissatisfaction towards very poor services being given by IGL Team.

I have applied for IGL New connection (BP No - [protected]) 2 months back after paying all the required security deposits. Team came and installed the Meter and Pipeline, but they are not activating the connection from the Meter to the Gas Stove.

It has been 6 days, I have requested IGL customer care team to activate my new connection on 7th July. Team has created a ticket stating that "Your Service Request No [protected] generated for NGC-NG CONVERSION has been registered and will be resolved within 3 DAYS"
and forwarded this request to the Project Team for activating this new connection. No one has bothered to call back with progress on this ticket and progress.

I have been calling the customer care every day morning and evening, requesting them to activate my gas connection so that we can start cooking food. In return, I am getting scripted response that they have already escalated it to concerned team and they will contact back soon.

I am sorry to say that, but fact is that IGL Project Team is providing pathetic services by not responding to customer care, by not responding to requests assigned to them and Customer Care team does not have any escalation points to expedite the requests, when TAT of 3 days is already over and no no body is bothered to provide services to their customers.