Indraprastha Gas Limited [IGL] Complaints & Reviews

I am very much disappointed with the way IGL handle its customers. I am regularly complaining about my issue but no body is listening to me. I have added post on the official IGL page but there is no resolution for the issue till the time I am writing here.
IGL keep on sending unskilled person for meter installation at my address from last three days. One person is saying drill done by other person is not at the right place. They are playing blame game.

I think that it was my biggest mistake when I applied for IGL connection.
I am attaching screenshot of the IGL official facebook page.

Thanks,
Pankaj Pandey

I've paid the full amount of installation 4 years back.
They've also installed the metre in my house 2 years back but they didn't give me the connection from the main line.
I am complaining about this from last 2 years to all their supervisors and their customer care but what I get is just another false promise.
This has dragged a lot and I'm totally fed up of this.

Indian oil and igl pump in daurala meerut up NH 58
जब भी cng के लिए आओ प्रेशर ही नही होता मैने sale मैन से कहा कि जब भी तुम्हारे यहां आते है प्रेशर ही नही होता बड़ी बत्तमीजी से जवाब मिला कि हमारे यह आहने से पहले सोच लिया करो कि प्रेशर 100 ही मिलेगा
मैन कहा कि तुम्हारे घर की दुकान नही है igl का पंप है उसने कहा कि कंप्लेंट कर दो
मैंने कंप्लेंट कर दी है इस उम्मीद से की सुनवाई होगी जब भज इस पंप पर जाओ लाइट नही है प्रेशर नही मिलेगा ऐसे पंप लगाने का क्या फायदा है
धन्यवाद
[protected]@yahoo.co.in

I have been wrongly billed for rs.1751.54 for the period 23/03 to 15/5/21as I have not consumed the gas at all during this period .Not did any of your representative has visited my premises.
Ref invoice no.[protected].
I request you to kindly generate the correct invoice and share the same for payment.

This is with reference to my connection Bp no - [protected].
I am out of station for the past 3 months ( April 2021, May 2021, June 2021 ) and I have been getting inflated bills. I want to know how is my billing done when I am not consuming the service. And also our security amount is getting charged since November 2020 when there is nothing due. Needs to be addressed urgently.

Need to relocate the gas meter as there is renovation work going on at flat

Install my png connection already its been more than 3 months and you guys are behaving like bunch of fraudsters refund my money already if you guys don't have balls to install a new connection.

Dear Customer,

B P No. : [protected]

Mobile No.: 78386865**

Email id. : gagan[protected]@gmail.com

Address.: 18 3RD FLOOR BLOCK A FATEH NAGAR

NEW DELHI 110018

Your Service Request No [protected] generated for D/EC-DELAYED/EARLY CONNECTION has been registered and will be resolved within 5 DAYS.

If you find any discrepancies in logging of Service, Kindly call Customer Care No. immediately on receipt of this email.

For any assistance, contact us at: Customer care no.[protected]/[protected]

Best wishes,

Team IGL

Our 24X7 Emergency nos. are 155216 or[protected]only for the purpose of any Leakage/Fire/Digging activity)

We have applied on 8th of December 2018, but yet to get gas connection, although meter installed long ago.
please do the needful.
Thanking you,
Anand Sinha

Hi,
I have applied for a new connection in Dwarka sector 18B where all the flats are already having the connection. The request was raised in March & all the documents along with the Cheque were also submitted. It is around 3 months & i dont see any update. Whenever i have tried reaching out personally at Dwarka office i found all the employees were out of office during office hours. No one was available even for discussion & at times the ones on contract were sleeping during office hours. Why is it so? Are the permanent employees they not liable to be present in office?

Contacting the customer care only results in escalation of the ticket but no action on ground. Very poor service & behavior of the staff in Dwarka office

I m sorry to inform you that no one collected nearer reading so far. However o have received SMS for the bill payment. Without meter reading, how company can judge my usage or generate bill. Since installation no one come to collect reading. Plz help to provide bill as per actual usage. So that I can pay due. Payment of Rs 824.94 is pending against the BP No [protected].online it is showing 1360 approximately.

I M owner of HNo F31 Brahama Appartment, Sector 7 Dwarka.I have now put this house under renovation and repair.Earlier some tenent/Rentee was occupying and IGL Gas Ppl. has been installed at this Flat.Since repair is under prigress it might lead to some accident.. In view of safet aspects it requested to close this connection temporarily and shift/remove the Meter for anothrt Six months..

Connection Activation And Defective Meter Issue.. still not resolved.. CA Number[protected] & BP Number [protected].

Hi,
For the current month there is inappropriate billing made by company as tax. Also billing is also as high as out of 765, 247 is tax only that is for only 24 days.

We have a flat in VVIP Adresses, Raj Nagar Extn., Ghaziabad, UP. Its no is U-305, we have got the possession of the flat in the year 2018.

We are sorry to say that till date we have not received Gas bill. The meter which had been installed in my flat is in the name of other owner of flat.
You are requested to take immediate action and provide us a Gas metre pertaining to my flat (U-305) and upto date Gas bill .
br...

I am very disappointed by the way IGL is handling their customers. I have made approximately four of five enquiries regarding my IGL connection status but unfortunately there is no action taken by IGL.
I called an IGL agent Mr Sagar and tried to find the status but that person is saying that I have not submitted the correct document so I need to submit a document which have my name and address together on 28th of April 2021. I have confirmed with that person about the new document on whatsapp whether it is ok or not. He said its ok now.
Inspite of sending correct document again that person has not submitted my updated document. Whenever I asked him about the status he is making excuses like my team member was quarantined because of Corona etc.
Today he is saying that it is my mistake not mine and I am not afraid of anybody you file complain against me on any portal.
I have never seen such a irresponsible behaviour .

Please provide me connection as soon as possible. I am frustrated by IGL team .

Agent Name : Sagar
Number : [protected]

Thanks,
Pankaj Pandey
BP Number : [protected]

I am resident of A-18 DAYANAND COLONY LAJPAT NAGAR -IV, and IGL personnels had digged the portion on road and after giving connection no concrete was put on the said dugged portion on the road and it is causing problems for car to pass and also it is acting as a collector of rain water resulting in breeding of mosquitos, as it was the responsibility of the IGL to cover it up but failed, kindly look into the matter .

A14 Tower 17 Type3 kidwai नगर East
New Delhi

Pressure in Gas Pipe line is very less

I have taken over the physical possession of the GPRA Quarter Kidwai nagar East on 10.04.2021 despite repeated efforts and complaints no metre has been installed in my Govt quarters and no gas connection since then. All representatives calling in resposnse to my complaint are saying that due to lock down no action can be taken. Does your services not come under Essential services.
If no action can be initiated during the lock down period such intimation may be published online/wEBSITE
The local representative Shri Manmohan Singh has taken all my documents on whatapp as per his say on 09.04.2021 but no action initiated from his end. Just justifying that he is out of town and not possible to resolve the problem. You may please look into the matter and resolve my problem at the earliest.

Sir,
Your staff of CNG pump IGL Address: asalatpur
Is not behaving well with me They don’t have any management. They even don’t know the precautions due to cng filling.
They are doing gossip during duty. They also do frauds with me.
Sir please warn them in your own way. Otherwise they will be the reason of being stain on your reputated company.
Sir please reply me as soon as possible