Indraprastha Gas Limited [IGL] Complaints & Reviews

I am very disappointed by the way IGL is handling their customers. I have made approximately four of five enquiries regarding my IGL connection status but unfortunately there is no action taken by IGL.
I called an IGL agent Mr Sagar and tried to find the status but that person is saying that I have not submitted the correct document so I need to submit a document which have my name and address together on 28th of April 2021. I have confirmed with that person about the new document on whatsapp whether it is ok or not. He said its ok now.
Inspite of sending correct document again that person has not submitted my updated document. Whenever I asked him about the status he is making excuses like my team member was quarantined because of Corona etc.
Today he is saying that it is my mistake not mine and I am not afraid of anybody you file complain against me on any portal.
I have never seen such a irresponsible behaviour .

Please provide me connection as soon as possible. I am frustrated by IGL team .

Agent Name : Sagar
Number : [protected]

Thanks,
Pankaj Pandey
BP Number : [protected]

I am resident of A-18 DAYANAND COLONY LAJPAT NAGAR -IV, and IGL personnels had digged the portion on road and after giving connection no concrete was put on the said dugged portion on the road and it is causing problems for car to pass and also it is acting as a collector of rain water resulting in breeding of mosquitos, as it was the responsibility of the IGL to cover it up but failed, kindly look into the matter .

A14 Tower 17 Type3 kidwai नगर East
New Delhi

Pressure in Gas Pipe line is very less

I have taken over the physical possession of the GPRA Quarter Kidwai nagar East on 10.04.2021 despite repeated efforts and complaints no metre has been installed in my Govt quarters and no gas connection since then. All representatives calling in resposnse to my complaint are saying that due to lock down no action can be taken. Does your services not come under Essential services.
If no action can be initiated during the lock down period such intimation may be published online/wEBSITE
The local representative Shri Manmohan Singh has taken all my documents on whatapp as per his say on 09.04.2021 but no action initiated from his end. Just justifying that he is out of town and not possible to resolve the problem. You may please look into the matter and resolve my problem at the earliest.

Sir,
Your staff of CNG pump IGL Address: asalatpur
Is not behaving well with me They don’t have any management. They even don’t know the precautions due to cng filling.
They are doing gossip during duty. They also do frauds with me.
Sir please warn them in your own way. Otherwise they will be the reason of being stain on your reputated company.
Sir please reply me as soon as possible

We need to start our new connection as our kitchen is ready to use now so pl help start our connection

Hi
I have already paid Rs 6000 as upfront fees and gas pipeline is still not installed and it has been more than 2 years now
Please install gas pipeline immediately

Bp no [protected]

Hello,
My name is Jitender Sharma and my BP no. is [protected], i've applied for new connection and 6000 security money has been deducted on 12th of feb, but still my connection is not started, many times surveyor came and checked and said there is some issue, every person says the same thing but nobody tried to recover it, till now only pipeline and meter fixed, now one day is only pending to cover promise period of IGL.
PLEASE SUPPORT.

I am Balakishroe Kollabathula, owner of Apartment no. 312, Tower 2 (Siena Tower), Mahagun Moderne, Sector-78, Noida, Uttar Pradesh. Kindly note that I have only one IGL meter connection but I receive bills for two BP Nos. I have given complaints on this so many times and one representative came last year and understood the problem and assured us that it will be rectified soon. I am enclosing all the earlier correspondence for your reference and necessary action including my detailed response dated 4th July 2020 (also enclosed herewith). Note that my IGL Meter no. is 14541184BP Nos against this meter no is [protected] Another BP Nos on which I receive invoices and disconnection notices is [protected].I am unable to realize even after so many complaints and clarifications including a visit by your representative, you are still able to resolve this issue and keep sending invoice and disconnection notices. Kindly look into these details and address the issue immediately.

Regards
Balakishore
+91 [protected]

I raised the request to start my gas services on 25th April, there was a ETA of 3 days but after 9 days and multiple calls to customer care no one contact to start the service.
B P No. : [protected]
Mobile No.: [protected]
Request No [protected]

Hi,

I am a new customer and started my association with IGL in Sep'20. I took a 500 bi monthly plan i.e. every 2 months I will receive the bill and installment will be set at 500 per bill. Now, I received my second bill with Rs 1500 installment excluding consumption and upon asking your customer service team, they replied that it is a variable that means IGL can send me the bill anytime as per their convenience and can charge me 3 installments at once. The customer service has not been able to give me a justification of this bill and kept on saying it is as per the schedule. The schedule states 500 every two months so it is obvious that I should get the bill every 2 month as per a set billing period. My last bill was for 103 days and the current one is 53 days, If I wanted to pay my installments or the amount at once, I would have done that upfront because as per the billing period the purpose is totally defeated. I only want to get this bill corrected and send me the updated one with 500 installment. Please send the updated bill with correction and I will be happy to pay, please keep a set billing period. Please don't expect the customer to understand your billing cycle/period as you also don't understand how the customer is paying and you won't accept part payments or EMIs Right. Customer will only stick to the most committed and customer oriented service. Iam chasing since 5th April.

MY BUSINESS PARTNER NO. [protected]
Account Name - Kanta Sharma
Contact# - [protected]

My BP No. [protected]
I Log the Request on 23rd April-21 wit all releavent document i.e Filled form, Possession Letter, Aadhar card copy.
Post this I subsequently followed up on daily basis but till date no response received. After talking to customer care every time he is saying the matter has been escalated & will be resolved shortly but today is seventh day but no Solution has been provided so far.

Can you take the same on priority.

Respected sir,

This is to inform you that there is a legal case, case number 484, 2021 in surajpur court, gautam budhh nagar against the owner of d house Mrs. Usha Bhardwaj, s-16, sector 11 Noida 201301. She has eloped and did not inform me d daughter in law.. I m being harassed n tortured to vacate d ground floor using d bp number [protected].i had been regularly paying d bill n I have a case against her in trial in surajpur court for wch d details had been attached.. I m staying alone wth my son hence seeing my circumstances n covid scenario not to disconnect the gas supply as I have nowhere to go n I m in distress. Please help and beg not to disconnect d gas supply of bp number [protected].

Seeking help
Elisha Suri Bhardwaj

I, Deepika Sangwan had applied for the bill to be changed to my name in July 2020, when I had bought the place from the previous owner, Balarampur Chini Mills Ltd. This still has not been done, despite my submitting the Power of Attorney executed in my name by M/S Balrampur Chini Mills Ltd., with the transfer application and thereafter the copy of the electricity bill in my name.
The BP No [protected] in the name of Ms, Blrampur Chini...

Hello,

This is to inform you we have applied for the new connection of IGL gas connection on 6th March 2021. My BP no. is [protected]. Last Saturday on 11th April 20201 after several follow-ups/ calls meter was installed and it was said that the supply will start within 3 days. It's been 10 days of meter installation and in spite of several reminders/calls with customer care issue is yet not resolved, i.e; supply has not ensured till date. Since last week every time, I get the sterio type reply from the customer care side. Please look into this matter and do the needful.

Thanks & Regards,
Saumya

I am not a igl customer still igl gas pipe line of my neighbour is fixed in side my premises without my permission.i request imme diate removal of this pipe line from my interior.my address is FG-1/20B VIKAS PURI NEW DELHI-110018 AND CONTACTNO IS [protected]

Dear team, gas pipeline not working in AD 65 Shalimar Bagh Delhi 110088. Please check on priority.

Complaint made couple of times to IGL customer care department for service check and stating reason of flame colour changing from Blue to yellow and reddish in colour, and increased flow of gas from Burner, but rather than providing solution, they denied Helping and indeed ask for an upfront hundred and sixty Rupees, as service charges, and more if we've to reduce flow... before even checking out on the problem and its nature.

If they would have told that this is the temperament and attitude of this company, and if this is the way they will be looting general public money, then no one from General public would have dared to use their pathetic and costly service.

I strongly discourage such business practises and demand free services for all, for at least initial 2-3 years. After all we paid 6k as setup fees to save on money on monthly basis, and not to donate to such companies in the name of service charges...

VIJAY ARORA

Complaint made couple of times to IGL customer care department for service check and tell us reason of flame colour changing from Blue to yellow and reddish in colour, and increased flow of gas from Burner, but rather than providing solution, they denied Helping and indeed ask for an upfront hundred and sixty Rupees, as service charges, and more if we've to reduce flow... before even checking out on the problem and its nature.

If they would have told that this is the temperament and attitude of this company, and if this is the way they will be looting general public money, then no one from General public would have dared to use their pathetic and costly service.

I strongly discourage such business practises and demand free services for all, for at least initial 2-3 years. After all we paid 6k as setup fees to save on money on monthly basis, and not to donate to such companies in the name of service charges...

VIJAY ARORA